# Cognigy vs Decagon: who uses which

On usedby, 58 companies use Cognigy and 43 use Decagon. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 98 of 101 public lines checked.

## Side by side

|  | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | [Decagon](https://www.usedby.ai/tools/decagon.md) |
|---|---|---|
| Public customers | 58 | 43 |
| Confirmed | 40 | 23 |
| Observed | 18 | 20 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Telecommunications (5), Airlines & Aviation Services (4), Automotive Manufacturing (4) | Fintech & Payments (4), DevTools & Infrastructure (3), HealthTech & Digital Health (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX, C5 ([trust.cognigy.com](https://trust.cognigy.com/), checked 2026-10-04) | — |
| Integrations | Salesforce, Zendesk, HubSpot, Slack, Twilio, Jira, Microsoft Dynamics, Amazon Connect, Stripe, Freshdesk, Vonage ([cognigy.com](https://www.cognigy.com/platform/cognigy-marketplace), checked 2026-10-04) | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine ([decagon.ai](https://decagon.ai/product/integrations), checked 2026-10-04) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Cognigy: [Lippert](https://www.usedby.ai/case-studies/lippert-cognigy.md): **80%**: “80% cost reduction from handled queries” (captured by usedby 2026-10-08)
- Cognigy: [Mister Spex](https://www.usedby.ai/case-studies/mister-spex-cognigy.md): **30 seconds**: “30 seconds saved per call” (captured by usedby 2026-10-08)
- Decagon: [NG.CASH](https://www.usedby.ai/case-studies/ng-cash-decagon.md): **35 additional agents**: “Avoided the need to hire over 35 additional agents while managing growing inquiry volumes” (published 2026-07-28)
- Decagon: [Notion](https://www.usedby.ai/case-studies/notion-decagon.md): **34%**: “ticket resolution time improved up to 34%” (published 2026-07-28)

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Source: https://www.usedby.ai/compare/cognigy-vs-decagon · How we check: https://www.usedby.ai/methodology