# Cognigy vs Gradient Labs: who uses which

On usedby, 58 companies use Cognigy and 17 use Gradient Labs. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 72 of 75 public lines checked.

## Side by side

|  | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | [Gradient Labs](https://www.usedby.ai/tools/gradient-labs.md) |
|---|---|---|
| Public customers | 58 | 17 |
| Confirmed | 40 | 9 |
| Observed | 18 | 8 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Telecommunications (5), Airlines & Aviation Services (4), Automotive Manufacturing (4) | Fintech & Payments (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX, C5 ([trust.cognigy.com](https://trust.cognigy.com/), checked 2026-10-04) | — |
| Integrations | Salesforce, Zendesk, HubSpot, Slack, Twilio, Jira, Microsoft Dynamics, Amazon Connect, Stripe, Freshdesk, Vonage ([cognigy.com](https://www.cognigy.com/platform/cognigy-marketplace), checked 2026-10-04) | — |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Cognigy: [Lippert](https://www.usedby.ai/case-studies/lippert-cognigy.md): **80%**: “80% cost reduction from handled queries” (captured by usedby 2026-10-08)
- Cognigy: [Mister Spex](https://www.usedby.ai/case-studies/mister-spex-cognigy.md): **30 seconds**: “30 seconds saved per call” (captured by usedby 2026-10-08)
- Gradient Labs: [SteadyPay](https://www.usedby.ai/case-studies/steadypay-gradient-labs.md): **33,000**: “SteadyPay scaled to 33,000 outbound calls per month” (captured by usedby 2026-10-07)
- Gradient Labs: [Yonder](https://www.usedby.ai/case-studies/yonder-gradient-labs.md): **150%**: “Yonder resolves disputes 150% faster with AI agents” (captured by usedby 2026-10-07)

---
Source: https://www.usedby.ai/compare/cognigy-vs-gradient-labs · How we check: https://www.usedby.ai/methodology