# Cognigy vs Hiver: who uses which

On usedby, 58 companies use Cognigy and 19 use Hiver. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 70 of 77 public lines checked.

## Side by side

|  | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | [Hiver](https://www.usedby.ai/tools/hiver.md) |
|---|---|---|
| Public customers | 58 | 19 |
| Confirmed | 40 | 13 |
| Observed | 18 | 6 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Telecommunications (5), Airlines & Aviation Services (4), Automotive Manufacturing (4) | HR & Recruiting (2), Logistics & Supply Chain (2), Cybersecurity (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX, C5 ([trust.cognigy.com](https://trust.cognigy.com/), checked 2026-10-04) | — |
| Integrations | Salesforce, Zendesk, HubSpot, Slack, Twilio, Jira, Microsoft Dynamics, Amazon Connect, Stripe, Freshdesk, Vonage ([cognigy.com](https://www.cognigy.com/platform/cognigy-marketplace), checked 2026-10-04) | Salesforce, Hubspot, Pipedrive, Zoho CRM, Shopify, Woocommerce, Jira, Asana, Clickup, Monday.com, Linear, Slack ([hiverhq.com](https://hiverhq.com/integrations/app-library), checked 2026-10-07) |
| Free trial | — | Free trial or free plan available. ([hiverhq.com](https://hiverhq.com/pricing/hiver-omni), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Cognigy: [Lippert](https://www.usedby.ai/case-studies/lippert-cognigy.md): **80%**: “80% cost reduction from handled queries” (captured by usedby 2026-10-08)
- Cognigy: [Mister Spex](https://www.usedby.ai/case-studies/mister-spex-cognigy.md): **30 seconds**: “30 seconds saved per call” (captured by usedby 2026-10-08)
- Hiver: [Oakland Public Education Fund](https://www.usedby.ai/case-studies/oakland-public-education-fund-hiver.md): **61 hours**: “61 hours saved every month” (captured by usedby 2026-10-03)
- Hiver: [Travelist](https://www.usedby.ai/case-studies/travelist-hiver.md): **160 hours**: “Across teams, this translates to over 160 hours saved per month” (captured by usedby 2026-10-03)

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Source: https://www.usedby.ai/compare/cognigy-vs-hiver · How we check: https://www.usedby.ai/methodology