# Cognigy vs LivePerson: who uses which

On usedby, 56 companies use Cognigy and 41 use LivePerson. 1 company uses both, including Sky. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-13: 94 of 97 public lines checked.

## Side by side

|  | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | [LivePerson](https://www.usedby.ai/tools/live-person.md) |
|---|---|---|
| Public customers | 56 | 41 |
| Confirmed | 32 | 0 |
| Observed | 24 | 41 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers (every proof level) | Airlines & Aviation Services (5), Travel & Hospitality (5), Automotive Manufacturing (4) | Banking & Mortgages (7), Telecommunications (6), Insurance & InsurTech (3) |
| Category | AI agents for customer service | AI agents for customer service |
| Security | ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX, C5 ([trust.cognigy.com](https://trust.cognigy.com/), checked 2026-10-04) | — |
| Integrations | Salesforce, Zendesk, HubSpot, Slack, Twilio, Jira, Microsoft Dynamics, Amazon Connect, Stripe, Freshdesk, Vonage ([cognigy.com](https://www.cognigy.com/platform/cognigy-marketplace), checked 2026-10-04) | Salesforce, Microsoft Dynamics, ServiceNow, Oracle, Zendesk, Contentful, Google Contact Center AI, Adobe Experience Cloud, Tenfold, Workato, Shopify, BigCommerce ([liveperson.com](https://www.liveperson.com/products/integrations/), checked 2026-10-04) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first.

| Company | Proof, Cognigy | Proof, LivePerson |
|---|---|---|
| [Sky](https://www.usedby.ai/companies/sky.md) | Observed | Observed |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Cognigy: [Reed Wellbeing](https://www.usedby.ai/case-studies/reed-wellbeing-cognigy.md): **80 percent**: “The wait time between GP referral and Reed’s first patient engagement has fallen by 80 percent.” (captured by usedby 2026-10-08)
- Cognigy: [Lippert](https://www.usedby.ai/case-studies/lippert-cognigy.md): **80%**: “80% cost reduction from handled queries” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/cognigy-vs-live-person · How we check: https://www.usedby.ai/methodology