# Cognigy vs Maven: who uses which

On usedby, 58 companies use Cognigy and 23 use Maven. 1 company uses both, including Tripadvisor. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 78 of 81 public lines checked.

## Side by side

|  | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | [Maven](https://www.usedby.ai/tools/maven.md) |
|---|---|---|
| Public customers | 58 | 23 |
| Confirmed | 40 | 14 |
| Observed | 18 | 9 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Telecommunications (5), Airlines & Aviation Services (4), Automotive Manufacturing (4) | Marketplace (2), DevTools & Infrastructure (1), Fintech & Payments (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX, C5 ([trust.cognigy.com](https://trust.cognigy.com/), checked 2026-10-04) | — |
| Integrations | Salesforce, Zendesk, HubSpot, Slack, Twilio, Jira, Microsoft Dynamics, Amazon Connect, Stripe, Freshdesk, Vonage ([cognigy.com](https://www.cognigy.com/platform/cognigy-marketplace), checked 2026-10-04) | Zendesk, Confluence, Notion, Google Drive ([mavenagi.com](https://www.mavenagi.com/apps/zendesk), checked 2026-10-07) |
| Your data | — | Not used to train models by default. ([mavenagi.com](https://www.mavenagi.com/features/trust-compliance), checked 2026-10-07) |
| Data processing terms | — | A data processing agreement is available. ([mavenagi.com](https://www.mavenagi.com/legal-privacy), checked 2026-10-07) |

## Companies named on both

Confirmed or observed on each side. The first public proof is not an adoption date.

| Company | First public proof, Cognigy |
|---|---|
| [Tripadvisor](https://www.usedby.ai/companies/tripadvisor.md) | On or before August 2026 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Cognigy: [Lippert](https://www.usedby.ai/case-studies/lippert-cognigy.md): **80%**: “80% cost reduction from handled queries” (captured by usedby 2026-10-08)
- Cognigy: [Mister Spex](https://www.usedby.ai/case-studies/mister-spex-cognigy.md): **30 seconds**: “30 seconds saved per call” (captured by usedby 2026-10-08)
- Maven: [Mastermind](https://www.usedby.ai/case-studies/mastermind-maven.md): **75%**: “75% reduction in response time with 60% more contacts” (published 2025-07-28)
- Maven: [Clio](https://www.usedby.ai/case-studies/clio-maven.md): **4x**: “4x faster live support for technical questions due to lower ticket volume” (published 2026-02-24)

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Source: https://www.usedby.ai/compare/cognigy-vs-maven · How we check: https://www.usedby.ai/methodology