# Cognigy vs Sanas: who uses which

On usedby, 58 companies use Cognigy and 48 use Sanas. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 103 of 106 public lines checked.

## Side by side

|  | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | [Sanas](https://www.usedby.ai/tools/sanas.md) |
|---|---|---|
| Public customers | 58 | 48 |
| Confirmed | 40 | 24 |
| Observed | 18 | 24 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Telecommunications (5), Airlines & Aviation Services (4), Automotive Manufacturing (4) | Telecommunications (4), Fintech & Payments (2), Banking & Mortgages (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX, C5 ([trust.cognigy.com](https://trust.cognigy.com/), checked 2026-10-04) | PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUST ([trust.sanas.ai](https://trust.sanas.ai/), checked 2026-10-08) |
| Integrations | Salesforce, Zendesk, HubSpot, Slack, Twilio, Jira, Microsoft Dynamics, Amazon Connect, Stripe, Freshdesk, Vonage ([cognigy.com](https://www.cognigy.com/platform/cognigy-marketplace), checked 2026-10-04) | Genesys, Five9, NICE, Avaya, Zoom ([sanas.ai](https://www.sanas.ai/integrations), checked 2026-10-08) |
| Data processing terms | — | A data processing agreement is available. ([sanas.ai](https://www.sanas.ai/data-processing-agreement), checked 2026-10-08) |
| Languages | — | Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 more ([sanas.ai](https://www.sanas.ai/), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Cognigy: [Lippert](https://www.usedby.ai/case-studies/lippert-cognigy.md): **80%**: “80% cost reduction from handled queries” (captured by usedby 2026-10-08)
- Cognigy: [Mister Spex](https://www.usedby.ai/case-studies/mister-spex-cognigy.md): **30 seconds**: “30 seconds saved per call” (captured by usedby 2026-10-08)
- Sanas: [TP](https://www.usedby.ai/case-studies/tp-sanas.md): **37.5%**: “37.5% reduction in AHT” (published 2026-09-04)
- Sanas: [Wyndham](https://www.usedby.ai/case-studies/wyndham-hotels-resorts-sanas.md): **50%**: “50% increase in converting hotel bookings” (published 2026-09-04)

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Source: https://www.usedby.ai/compare/cognigy-vs-sanas · How we check: https://www.usedby.ai/methodology