# Cognigy vs Yellow.ai: who uses which

On usedby, 56 companies use Cognigy and 27 use Yellow.ai. 1 company uses both, including Bayer. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-13: 83 of 83 public lines checked.

## Side by side

|  | [Cognigy](https://www.usedby.ai/tools/cognigy.md) | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) |
|---|---|---|
| Public customers | 56 | 27 |
| Confirmed | 32 | 6 |
| Observed | 24 | 21 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers (every proof level) | Airlines & Aviation Services (5), Travel & Hospitality (5), Automotive Manufacturing (4) | E-commerce & D2C (3), Retail (3), Energy, Utilities & Cleantech (2) |
| Category | AI agents for customer service | AI agents for customer service |
| Security | ISO 27001, ISO 27701, ISO 42001, SOC 2 Type II, TISAX, C5 ([trust.cognigy.com](https://trust.cognigy.com/), checked 2026-10-04) | — |
| Integrations | Salesforce, Zendesk, HubSpot, Slack, Twilio, Jira, Microsoft Dynamics, Amazon Connect, Stripe, Freshdesk, Vonage ([cognigy.com](https://www.cognigy.com/platform/cognigy-marketplace), checked 2026-10-04) | Zendesk, Genesys, Freshdesk, Freshchat, Freshservice ([yellow.ai](https://yellow.ai/freshworks-integration/), checked 2026-10-08) |
| Data residency | — | US, EU, Singapore, India, Indonesia, UAE ([yellow.ai](https://yellow.ai/platform/enterprise-grade-security/), checked 2026-10-08) |
| Data processing terms | — | A data processing agreement is available. ([yellow.ai](https://yellow.ai/dpa/), checked 2026-10-08) |
| Free trial | — | Free trial or free plan available. ([yellow.ai](https://yellow.ai/pricing/), checked 2026-10-08) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Cognigy | Proof, Yellow.ai | First public proof, Cognigy |
|---|---|---|---|
| [Bayer](https://www.usedby.ai/companies/bayer.md) | Confirmed | Observed | On or before December 2024 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Cognigy: [Reed Wellbeing](https://www.usedby.ai/case-studies/reed-wellbeing-cognigy.md): **80 percent**: “The wait time between GP referral and Reed’s first patient engagement has fallen by 80 percent.” (captured by usedby 2026-10-08)
- Cognigy: [Lippert](https://www.usedby.ai/case-studies/lippert-cognigy.md): **80%**: “80% cost reduction from handled queries” (captured by usedby 2026-10-08)
- Yellow.ai: [Sony India](https://www.usedby.ai/case-studies/sony-india-yellow-ai.md): **21,000**: “Isha has successfully handled over 21,000 customer and dealer calls with seamless integration” (published 2023-04-05)
- Yellow.ai: [Lulu Hypermarket](https://www.usedby.ai/case-studies/lulu-hypermarket-yellow-ai.md): **3M+**: “3M+ users engaged within weeks of launch.” (published 2026-04-20)

---
Source: https://www.usedby.ai/compare/cognigy-vs-yellow-ai · How we check: https://www.usedby.ai/methodology