# Crescendo vs Decagon: who uses which

On usedby, 31 companies use Crescendo and 43 use Decagon. 1 company uses both, including Soho House. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 74 of 74 public lines checked.

## Side by side

|  | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | [Decagon](https://www.usedby.ai/tools/decagon.md) |
|---|---|---|
| Public customers | 31 | 43 |
| Confirmed | 15 | 23 |
| Observed | 16 | 20 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Marketplace (2), DevTools & Infrastructure (1), Fintech & Payments (1) | Fintech & Payments (4), DevTools & Infrastructure (3), HealthTech & Digital Health (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | — | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine ([decagon.ai](https://decagon.ai/product/integrations), checked 2026-10-04) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [Soho House](https://www.usedby.ai/companies/soho-house.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Crescendo: [Webconnex](https://www.usedby.ai/case-studies/webconnex-crescendo.md): **12,000+**: “With 12,000+ more tickets sold year over year” (captured by usedby 2026-10-07)
- Crescendo: [Rio](https://www.usedby.ai/case-studies/rio-crescendo.md): **$10K**: “Monthly savings $10K” (captured by usedby 2026-10-07)
- Decagon: [NG.CASH](https://www.usedby.ai/case-studies/ng-cash-decagon.md): **35 additional agents**: “Avoided the need to hire over 35 additional agents while managing growing inquiry volumes” (published 2026-07-28)
- Decagon: [Notion](https://www.usedby.ai/case-studies/notion-decagon.md): **34%**: “ticket resolution time improved up to 34%” (published 2026-07-28)

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Source: https://www.usedby.ai/compare/crescendo-vs-decagon · How we check: https://www.usedby.ai/methodology