# Crescendo vs Dialpad: who uses which

On usedby, 31 companies use Crescendo and 40 use Dialpad. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 71 of 71 public lines checked.

## Side by side

|  | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | [Dialpad](https://www.usedby.ai/tools/dialpad.md) |
|---|---|---|
| Public customers | 31 | 40 |
| Confirmed | 15 | 28 |
| Observed | 16 | 12 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Marketplace (2), DevTools & Infrastructure (1), Fintech & Payments (1) | Investment & VC (2), DevTools & Infrastructure (1), Marketplace (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | — | A data processing agreement is available. ([dialpad.com](https://www.dialpad.com/trust/), checked 2026-10-08) |
| Integrations | — | Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, Outreach, Google Workspace ([dialpad.com](https://www.dialpad.com/features/contact-center-integrations/), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Crescendo: [Webconnex](https://www.usedby.ai/case-studies/webconnex-crescendo.md): **12,000+**: “With 12,000+ more tickets sold year over year” (captured by usedby 2026-10-07)
- Crescendo: [Rio](https://www.usedby.ai/case-studies/rio-crescendo.md): **$10K**: “Monthly savings $10K” (captured by usedby 2026-10-07)
- Dialpad: [Quora](https://www.usedby.ai/case-studies/quora-dialpad.md): **24 hours**: “Within 24 hours, the company’s lean IT team of five——with the help of Dialpad—killed the desk phone for over 200 employees.” (captured by usedby 2026-10-08)
- Dialpad: [LeadSigma](https://www.usedby.ai/case-studies/leadsigma-dialpad.md): **30 minutes**: “it only took about 30 minutes for LeadSigma to get onboarded with Dialpad” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/crescendo-vs-dialpad · How we check: https://www.usedby.ai/methodology