# Crescendo vs Gorgias: who uses which

On usedby, 31 companies use Crescendo and 22 use Gorgias. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 53 of 53 public lines checked.

## Side by side

|  | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | [Gorgias](https://www.usedby.ai/tools/gorgias.md) |
|---|---|---|
| Public customers | 31 | 22 |
| Confirmed | 15 | 14 |
| Observed | 16 | 8 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Marketplace (2), DevTools & Infrastructure (1), Fintech & Payments (1) | — |
| Category | Customer Service Automation | Customer Service Automation |
| Security | — | SOC 2 Type II, HIPAA ([trust.gorgias.com](https://trust.gorgias.com/), checked 2026-10-08) |
| Data processing terms | — | A data processing agreement is available. ([trust.gorgias.com](https://trust.gorgias.com/), checked 2026-10-08) |
| Integrations | — | Attentive, Loop Returns, Facebook, Aircall, Postscript, Recharge, ShipMonk, Redo, AfterShip Tracking, TikTok Shop, Smile, Sendcloud ([gorgias.com](https://www.gorgias.com/apps), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Crescendo: [Webconnex](https://www.usedby.ai/case-studies/webconnex-crescendo.md): **12,000+**: “With 12,000+ more tickets sold year over year” (captured by usedby 2026-10-07)
- Crescendo: [Rio](https://www.usedby.ai/case-studies/rio-crescendo.md): **$10K**: “Monthly savings $10K” (captured by usedby 2026-10-07)
- Gorgias: [Pepper](https://www.usedby.ai/case-studies/pepper-gorgias.md): **19.2x**: “19.2x ROI on AI-driven sales interactions” (published 2025-03-05)
- Gorgias: [Cabau Lifestyle](https://www.usedby.ai/case-studies/cabau-lifestyle-gorgias.md): **600%**: “600% increase in bundle sales with Rebuy and Gorgias AI Guidance (from 2% to 14% of all orders)” (published 2026-02-24)

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Source: https://www.usedby.ai/compare/crescendo-vs-gorgias · How we check: https://www.usedby.ai/methodology