# Crescendo vs Talkdesk: who uses which

On usedby, 31 companies use Crescendo and 47 use Talkdesk. 1 company uses both, including ezCater. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 76 of 78 public lines checked.

## Side by side

|  | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | [Talkdesk](https://www.usedby.ai/tools/talkdesk.md) |
|---|---|---|
| Public customers | 31 | 47 |
| Confirmed | 15 | 31 |
| Observed | 16 | 15 |
| Signals (job posts) | 0 | 1 |
| Top industries of customers | Marketplace (2), DevTools & Infrastructure (1), Fintech & Payments (1) | Banking & Mortgages (7), Fashion & Apparel (3), HR & Recruiting (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | — | A data processing agreement is available. ([talkdesk.com](https://www.talkdesk.com/legal/dpa/), checked 2026-10-04) |
| Free trial | — | Free trial or free plan available. ([talkdesk.com](https://www.talkdesk.com/pricing/), checked 2026-10-04) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [ezCater](https://www.usedby.ai/companies/ezcater.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Crescendo: [Webconnex](https://www.usedby.ai/case-studies/webconnex-crescendo.md): **12,000+**: “With 12,000+ more tickets sold year over year” (captured by usedby 2026-10-07)
- Crescendo: [Rio](https://www.usedby.ai/case-studies/rio-crescendo.md): **$10K**: “Monthly savings $10K” (captured by usedby 2026-10-07)
- Talkdesk: [novobanco](https://www.usedby.ai/case-studies/novobanco-talkdesk.md): **3%**: “AI agents handle 3% of calls” (captured by usedby 2026-10-04)
- Talkdesk: [Metro Finance](https://www.usedby.ai/case-studies/metro-finance-talkdesk.md): **40%**: “they achieved a 40% reduction in operating costs” (captured by usedby 2026-10-04)

---
Source: https://www.usedby.ai/compare/crescendo-vs-talkdesk · How we check: https://www.usedby.ai/methodology