# Crescendo vs Thena: who uses which

On usedby, 33 companies use Crescendo and 13 use Thena. 1 company uses both, including Etsy. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-11-13: 46 of 46 public lines checked.

## Side by side

|  | [Crescendo](https://www.usedby.ai/tools/crescendo.md) | [Thena](https://www.usedby.ai/tools/thena.md) |
|---|---|---|
| Public customers | 33 | 13 |
| Confirmed | 14 | 0 |
| Observed | 18 | 12 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers (every proof level) | Consumer Goods (5), DevTools & Infrastructure (3), Artificial Intelligence (2) | DevTools & Infrastructure (4), Artificial Intelligence (2), Data & Analytics (2) |
| Category | AI agents for customer service | Help desks |
| Security | SOC 2 Type II, HIPAA ([trust.crescendo.ai](https://trust.crescendo.ai/), checked 2026-11-13) | — |
| Pricing | Resolved requests · From $1.25 / resolution + fixed monthly fee ([crescendo.ai](https://www.crescendo.ai/blog/decagon-vs-sierra-vs-crescendo), checked 2026-11-13) | — |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Crescendo | Proof, Thena | First public proof, Crescendo |
|---|---|---|---|
| [Etsy](https://www.usedby.ai/companies/etsy.md) | Observed | Observed | On or before October 2025 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Crescendo: [Cuyana](https://www.usedby.ai/case-studies/cuyana-crescendo.md): **54 seconds**: “Our average time to an agent is 54 seconds.” (captured by usedby 2026-11-11)
- Crescendo: [Rachio](https://www.usedby.ai/case-studies/rachio-crescendo.md): **1 million+**: “supports 1 million+ customers with just one full-time CS leader” (captured by usedby 2026-11-11)

## Evidence for your decision: Crescendo

Source observations. Check the required plan and conditions before choosing.

### Documented tasks

No reviewed task examples are available yet.


### Choice criteria

- Integration: Happy Returns — Sourced observation
  Plan: Unknown · Checked: 2026-10-23T23:41:31.701488+00:00
  > From the start, Crescendo’s AI Assistants began resolving high-volume inquiries such as order status, returns, and exchanges, accessing data from integrations with Happy Returns and Loop.
  [Source](<https://www.crescendo.ai/customer-stories/cuyana-elevated-customer-service>) · Documented · Not tested
  Product: Crescendo Cuyana deployment
  Setup and limits: Documented only; not\_tested. No authenticated vendor operation executed.; No capability profile or execution evidence inferred.
  Conditions: Documentary statement only; named account permissions and regional eligibility unknown.; Only Cuyana customer deployment; general integration availability and plan entitlement unknown.; Product scope needs verification


## Capabilities for agents: Crescendo

Documentation and operational tests are separate. A test covers only the stated task and operation.

No reviewed capability profile yet.

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Source: https://www.usedby.ai/compare/crescendo-vs-thena · How we check: https://www.usedby.ai/methodology