# Cresta vs Kustomer: who uses which

On usedby, 18 companies use Cresta and 32 use Kustomer. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 50 of 50 public lines checked.

## Side by side

|  | [Cresta](https://www.usedby.ai/tools/cresta.md) | [Kustomer](https://www.usedby.ai/tools/kustomer.md) |
|---|---|---|
| Public customers | 18 | 32 |
| Confirmed | 15 | 27 |
| Observed | 3 | 5 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Airlines & Aviation Services (2), Automotive Manufacturing (1), Fintech & Payments (1) | E-commerce & D2C (9), Fashion & Apparel (6), Travel & Hospitality (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | — | A data processing agreement is available. ([kustomer.com](https://www.kustomer.com/privacy/), checked 2026-10-07) |
| Integrations | — | 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, Amazon Redshift, AskNicely, Assembled, Attentive, Babelforce, BigCommerce ([kustomer.com](https://www.kustomer.com/integrations/), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Cresta: [Aptive](https://www.usedby.ai/case-studies/aptive-environmental-cresta.md): **$2.37 million**: “$2.37 million in additional annual revenue in the 2 years since deploying Cresta” (captured by usedby 2026-10-07)
- Cresta: [Vivint](https://www.usedby.ai/case-studies/vivint-cresta.md): **7%**: “In an Agent Assist pilot program, Vivint agents increased their closed won rate by nearly 7%.” (captured by usedby 2026-10-07)
- Kustomer: [MeUndies](https://www.usedby.ai/case-studies/meundies-kustomer.md): **66%**: “chat grew from 36% to 66% of all inbound volume in under 9 months” (captured by usedby 2026-10-03)
- Kustomer: [Coterie Baby](https://www.usedby.ai/case-studies/coterie-baby-kustomer.md): story without a checked figure. (captured by usedby 2026-10-03)

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Source: https://www.usedby.ai/compare/cresta-vs-kustomer · How we check: https://www.usedby.ai/methodology