# Cresta vs Netomi: who uses which

On usedby, 18 companies use Cresta and 9 use Netomi. 1 company uses both, including United Airlines. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 27 of 27 public lines checked.

## Side by side

|  | [Cresta](https://www.usedby.ai/tools/cresta.md) | [Netomi](https://www.usedby.ai/tools/netomi.md) |
|---|---|---|
| Public customers | 18 | 9 |
| Confirmed | 15 | 0 |
| Observed | 3 | 9 |
| Signals (job posts) | 0 | 0 |
| Top industries of named customers (confirmed or observed) | Airlines & Aviation Services (2), Automotive Manufacturing (1), Fintech & Payments (1) | Airlines & Aviation Services (2), Insurance & InsurTech (1), Sports & Fitness (1) |
| Category | Customer Service Automation | Customer Service Automation |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [United Airlines](https://www.usedby.ai/companies/united-airlines.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Cresta: [Aptive](https://www.usedby.ai/case-studies/aptive-environmental-cresta.md): **$2.37 million**: “$2.37 million in additional annual revenue in the 2 years since deploying Cresta” (captured by usedby 2026-10-07)
- Cresta: [Vivint](https://www.usedby.ai/case-studies/vivint-cresta.md): **7%**: “In an Agent Assist pilot program, Vivint agents increased their closed won rate by nearly 7%.” (captured by usedby 2026-10-07)

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Source: https://www.usedby.ai/compare/cresta-vs-netomi · How we check: https://www.usedby.ai/methodology