# Cresta vs Parloa: who uses which

On usedby, 18 companies use Cresta and 36 use Parloa. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 47 of 54 public lines checked.

## Side by side

|  | [Cresta](https://www.usedby.ai/tools/cresta.md) | [Parloa](https://www.usedby.ai/tools/parloa.md) |
|---|---|---|
| Public customers | 18 | 36 |
| Confirmed | 15 | 24 |
| Observed | 3 | 12 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Airlines & Aviation Services (2), Automotive Manufacturing (1), Fintech & Payments (1) | Insurance & InsurTech (7), IT Services & System Integration (4), Accounting & Audit (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | — | ISO 27001, SOC 2 Type II, PCI DSS, HIPAA ([parloa.com](https://www.parloa.com/platform/enterprise-security-governance/), checked 2026-10-05) |
| Data processing terms | — | A data processing agreement is available. ([trust.parloa.com](https://trust.parloa.com/), checked 2026-10-05) |
| Integrations | — | Zendesk, Salesforce, Microsoft Dynamics 365, ServiceNow ([parloa.com](https://www.parloa.com/platform/integrations/), checked 2026-10-05) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Cresta: [Aptive](https://www.usedby.ai/case-studies/aptive-environmental-cresta.md): **$2.37 million**: “$2.37 million in additional annual revenue in the 2 years since deploying Cresta” (captured by usedby 2026-10-07)
- Cresta: [Vivint](https://www.usedby.ai/case-studies/vivint-cresta.md): **7%**: “In an Agent Assist pilot program, Vivint agents increased their closed won rate by nearly 7%.” (captured by usedby 2026-10-07)
- Parloa: [MAINGAU](https://www.usedby.ai/case-studies/maingau-parloa.md): **20%**: “MAINGAU achieved its goal of an additional 20% automation rate within a short period of time” (published 2026-05-13)
- Parloa: [HSE](https://www.usedby.ai/case-studies/hse-parloa.md): **3 million**: “AI-driven execution of up to 3 million calls per year” (published 2025-07-24)

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Source: https://www.usedby.ai/compare/cresta-vs-parloa · How we check: https://www.usedby.ai/methodology