# Cresta vs Pylon: who uses which

On usedby, 18 companies use Cresta and 35 use Pylon. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 53 of 53 public lines checked.

## Side by side

|  | [Cresta](https://www.usedby.ai/tools/cresta.md) | [Pylon](https://www.usedby.ai/tools/pylon.md) |
|---|---|---|
| Public customers | 18 | 35 |
| Confirmed | 15 | 25 |
| Observed | 3 | 10 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Airlines & Aviation Services (2), Automotive Manufacturing (1), Fintech & Payments (1) | DevTools & Infrastructure (7), Artificial Intelligence (6), Marketing Tech (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | — | A data processing agreement is available. ([usepylon.com](https://www.usepylon.com/security), checked 2026-10-08) |
| Integrations | — | Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDuty ([usepylon.com](https://www.usepylon.com/integrations/slack), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Cresta: [Aptive](https://www.usedby.ai/case-studies/aptive-environmental-cresta.md): **$2.37 million**: “$2.37 million in additional annual revenue in the 2 years since deploying Cresta” (captured by usedby 2026-10-07)
- Cresta: [Vivint](https://www.usedby.ai/case-studies/vivint-cresta.md): **7%**: “In an Agent Assist pilot program, Vivint agents increased their closed won rate by nearly 7%.” (captured by usedby 2026-10-07)
- Pylon: [Ada](https://www.usedby.ai/case-studies/ada-pylon.md): **2 weeks**: “Ada completed their migration in 2 weeks with zero disruption” (captured by usedby 2026-10-08)
- Pylon: [Coalesce](https://www.usedby.ai/case-studies/coalesce-pylon.md): **50 minutes to under 3.5 minutes**: “First response times have improved from 50 minutes to under 3.5 minutes for support issues” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/cresta-vs-pylon · How we check: https://www.usedby.ai/methodology