# Decagon vs Duckle: who uses which

On usedby, 43 companies use Decagon and 21 use Duckle. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 60 of 64 public lines checked.

## Side by side

|  | [Decagon](https://www.usedby.ai/tools/decagon.md) | [Duckle](https://www.usedby.ai/tools/duckle.md) |
|---|---|---|
| Public customers | 43 | 21 |
| Confirmed | 23 | 4 |
| Observed | 20 | 17 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (4), DevTools & Infrastructure (3), HealthTech & Digital Health (3) | Artificial Intelligence (3), DevTools & Infrastructure (3), Data & Analytics (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine ([decagon.ai](https://decagon.ai/product/integrations), checked 2026-10-04) | Slack, Discord, Gmail, Confluence, Notion, Google Drive, Sentry, Jira, Linear, GitHub, Zendesk, Intercom ([duckie.ai](https://duckie.ai/integrations), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Decagon: [NG.CASH](https://www.usedby.ai/case-studies/ng-cash-decagon.md): **35 additional agents**: “Avoided the need to hire over 35 additional agents while managing growing inquiry volumes” (published 2026-07-28)
- Decagon: [Notion](https://www.usedby.ai/case-studies/notion-decagon.md): **34%**: “ticket resolution time improved up to 34%” (published 2026-07-28)
- Duckle: [Abbiamo](https://www.usedby.ai/case-studies/abbiamo-duckle.md): **66%**: “66% reduction in support cost” (captured by usedby 2026-10-04)

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Source: https://www.usedby.ai/compare/decagon-vs-duckle · How we check: https://www.usedby.ai/methodology