# Decagon vs Forethought: who uses which

On usedby, 43 companies use Decagon and 23 use Forethought. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 66 of 66 public lines checked.

## Side by side

|  | [Decagon](https://www.usedby.ai/tools/decagon.md) | [Forethought](https://www.usedby.ai/tools/forethought.md) |
|---|---|---|
| Public customers | 43 | 23 |
| Confirmed | 23 | 17 |
| Observed | 20 | 6 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (4), DevTools & Infrastructure (3), HealthTech & Digital Health (3) | HR & Recruiting (3), Fintech & Payments (2), Marketing Tech (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine ([decagon.ai](https://decagon.ai/product/integrations), checked 2026-10-04) | Zendesk, Salesforce, ServiceNow, Intercom, Freshworks, HubSpot, Jira, Confluence, Shopify, Slack, Genesys, Five9 ([forethought.ai](https://forethought.ai/integrations), checked 2026-10-04) |
| Security | — | ISO 27001, SOC 2 (type not stated) ([forethought.ai](https://forethought.ai/platform/security), checked 2026-10-04) |
| Data processing terms | — | A data processing agreement is available. ([forethought.ai](https://forethought.ai/platform/security), checked 2026-10-04) |
| Vendor status | — | Acquired by Zendesk, according to the vendor's homepage. ([forethought.ai](https://forethought.ai/), checked 2026-10-04) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Decagon: [NG.CASH](https://www.usedby.ai/case-studies/ng-cash-decagon.md): **35 additional agents**: “Avoided the need to hire over 35 additional agents while managing growing inquiry volumes” (published 2026-07-28)
- Decagon: [Notion](https://www.usedby.ai/case-studies/notion-decagon.md): **34%**: “ticket resolution time improved up to 34%” (published 2026-07-28)
- Forethought: [Lime](https://www.usedby.ai/case-studies/lime-forethought.md): **77%**: “77% reduction in time to first response” (captured by usedby 2026-10-05)
- Forethought: [iFIT Health & Fitness Inc.](https://www.usedby.ai/case-studies/ifit-forethought.md): **436 agent hours**: “436 agent hours saved” (captured by usedby 2026-10-05)

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Source: https://www.usedby.ai/compare/decagon-vs-forethought · How we check: https://www.usedby.ai/methodology