# Decagon vs Gradient Labs: who uses which

On usedby, 43 companies use Decagon and 17 use Gradient Labs. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 60 of 60 public lines checked.

## Side by side

|  | [Decagon](https://www.usedby.ai/tools/decagon.md) | [Gradient Labs](https://www.usedby.ai/tools/gradient-labs.md) |
|---|---|---|
| Public customers | 43 | 17 |
| Confirmed | 23 | 9 |
| Observed | 20 | 8 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (4), DevTools & Infrastructure (3), HealthTech & Digital Health (3) | Fintech & Payments (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine ([decagon.ai](https://decagon.ai/product/integrations), checked 2026-10-04) | — |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Decagon: [NG.CASH](https://www.usedby.ai/case-studies/ng-cash-decagon.md): **35 additional agents**: “Avoided the need to hire over 35 additional agents while managing growing inquiry volumes” (published 2026-07-28)
- Decagon: [Notion](https://www.usedby.ai/case-studies/notion-decagon.md): **34%**: “ticket resolution time improved up to 34%” (published 2026-07-28)
- Gradient Labs: [SteadyPay](https://www.usedby.ai/case-studies/steadypay-gradient-labs.md): **33,000**: “SteadyPay scaled to 33,000 outbound calls per month” (captured by usedby 2026-10-07)
- Gradient Labs: [Yonder](https://www.usedby.ai/case-studies/yonder-gradient-labs.md): **150%**: “Yonder resolves disputes 150% faster with AI agents” (captured by usedby 2026-10-07)

---
Source: https://www.usedby.ai/compare/decagon-vs-gradient-labs · How we check: https://www.usedby.ai/methodology