# Decagon vs Intercom: who uses which

On usedby, 43 companies use Decagon and 114 use Intercom. 1 company uses both, including perplexity. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 157 of 157 public lines checked.

## Side by side

|  | [Decagon](https://www.usedby.ai/tools/decagon.md) | [Intercom](https://www.usedby.ai/tools/intercom.md) |
|---|---|---|
| Public customers | 43 | 114 |
| Confirmed | 23 | 79 |
| Observed | 20 | 33 |
| Signals (job posts) | 0 | 2 |
| Top industries of customers | Fintech & Payments (4), DevTools & Infrastructure (3), HealthTech & Digital Health (3) | Artificial Intelligence (5), Sales Tech & CRM (5), Data & Analytics (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine ([decagon.ai](https://decagon.ai/product/integrations), checked 2026-10-04) | Salesforce, HubSpot, Jira, Linear, Asana, Shopify, Stripe ([intercom.com](https://www.intercom.com/integrations), checked 2026-10-06) |
| Security | — | SOC 2 Type II, HIPAA, ISO 27001, ISO 27018, ISO 27701, ISO 42001 ([intercom.com](https://www.intercom.com/security), checked 2026-10-06) |
| Data residency | — | US, EU, AU ([intercom.com](https://www.intercom.com/security), checked 2026-10-06) |
| Data processing terms | — | A data processing agreement is available. ([intercom.com](https://www.intercom.com/legal/privacy), checked 2026-10-06) |
| Free trial | — | Free trial or free plan available. ([intercom.com](https://www.intercom.com/pricing), checked 2026-10-06) |

## Companies named on both

Confirmed or observed on each side. The first public proof is not an adoption date.

| Company | First public proof, Intercom |
|---|---|
| [perplexity](https://www.usedby.ai/companies/perplexity.md) | On or before April 2026 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Decagon: [NG.CASH](https://www.usedby.ai/case-studies/ng-cash-decagon.md): **35 additional agents**: “Avoided the need to hire over 35 additional agents while managing growing inquiry volumes” (published 2026-07-28)
- Decagon: [Notion](https://www.usedby.ai/case-studies/notion-decagon.md): **34%**: “ticket resolution time improved up to 34%” (published 2026-07-28)
- Intercom: [Miss Group](https://www.usedby.ai/case-studies/miss-group-intercom.md): **20 brands**: “streamline the customer experience across our 20 brands” (captured by usedby 2026-10-08)
- Intercom: [AgriWebb](https://www.usedby.ai/case-studies/agriwebb-intercom.md): **80%**: “reduced their cost per support interaction by 80% – from $51 to $10 – in just two years” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/decagon-vs-intercom · How we check: https://www.usedby.ai/methodology