# Decagon vs Lorikeet: who uses which

On usedby, 43 companies use Decagon and 19 use Lorikeet. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 62 of 62 public lines checked.

## Side by side

|  | [Decagon](https://www.usedby.ai/tools/decagon.md) | [Lorikeet](https://www.usedby.ai/tools/lorikeet.md) |
|---|---|---|
| Public customers | 43 | 19 |
| Confirmed | 23 | 16 |
| Observed | 20 | 3 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (4), DevTools & Infrastructure (3), HealthTech & Digital Health (3) | Fintech & Payments (1), HealthTech & Digital Health (1), Manufacturing (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine ([decagon.ai](https://decagon.ai/product/integrations), checked 2026-10-04) | Zendesk, Intercom, Salesforce, HubSpot, Front, Help Scout, Kustomer, Slack, Genesys Cloud ([lorikeetcx.ai](https://www.lorikeetcx.ai/integrations), checked 2026-10-08) |
| Security | — | SOC 2 Type II, ISO 27001, HIPAA ([lorikeetcx.ai](https://www.lorikeetcx.ai/product/trust), checked 2026-10-08) |
| Data residency | — | US, Australia, EU ([lorikeetcx.ai](https://www.lorikeetcx.ai/product/trust), checked 2026-10-08) |
| Free trial | — | Free trial or free plan available. ([lorikeetcx.ai](https://www.lorikeetcx.ai/pricing), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Decagon: [NG.CASH](https://www.usedby.ai/case-studies/ng-cash-decagon.md): **35 additional agents**: “Avoided the need to hire over 35 additional agents while managing growing inquiry volumes” (published 2026-07-28)
- Decagon: [Notion](https://www.usedby.ai/case-studies/notion-decagon.md): **34%**: “ticket resolution time improved up to 34%” (published 2026-07-28)
- Lorikeet: [EasyKind](https://www.usedby.ai/case-studies/easykind-lorikeet.md): **92%**: “Email response times dropped 92% from 24 hours to roughly two.” (captured by usedby 2026-10-08)
- Lorikeet: [Wonderschool](https://www.usedby.ai/case-studies/wonderschool-lorikeet.md): **100%**: “the answer rate moved from 10% to 100%, with Lorikeet picking up every parent call” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/decagon-vs-lorikeet · How we check: https://www.usedby.ai/methodology