# Decagon vs Maven: who uses which

On usedby, 43 companies use Decagon and 23 use Maven. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 66 of 66 public lines checked.

## Side by side

|  | [Decagon](https://www.usedby.ai/tools/decagon.md) | [Maven](https://www.usedby.ai/tools/maven.md) |
|---|---|---|
| Public customers | 43 | 23 |
| Confirmed | 23 | 14 |
| Observed | 20 | 9 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (4), DevTools & Infrastructure (3), HealthTech & Digital Health (3) | Marketplace (2), DevTools & Infrastructure (1), Fintech & Payments (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine ([decagon.ai](https://decagon.ai/product/integrations), checked 2026-10-04) | Zendesk, Confluence, Notion, Google Drive ([mavenagi.com](https://www.mavenagi.com/apps/zendesk), checked 2026-10-07) |
| Your data | — | Not used to train models by default. ([mavenagi.com](https://www.mavenagi.com/features/trust-compliance), checked 2026-10-07) |
| Data processing terms | — | A data processing agreement is available. ([mavenagi.com](https://www.mavenagi.com/legal-privacy), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Decagon: [NG.CASH](https://www.usedby.ai/case-studies/ng-cash-decagon.md): **35 additional agents**: “Avoided the need to hire over 35 additional agents while managing growing inquiry volumes” (published 2026-07-28)
- Decagon: [Notion](https://www.usedby.ai/case-studies/notion-decagon.md): **34%**: “ticket resolution time improved up to 34%” (published 2026-07-28)
- Maven: [Mastermind](https://www.usedby.ai/case-studies/mastermind-maven.md): **75%**: “75% reduction in response time with 60% more contacts” (published 2025-07-28)
- Maven: [Clio](https://www.usedby.ai/case-studies/clio-maven.md): **4x**: “4x faster live support for technical questions due to lower ticket volume” (published 2026-02-24)

---
Source: https://www.usedby.ai/compare/decagon-vs-maven · How we check: https://www.usedby.ai/methodology