# Decagon vs Pylon: who uses which

On usedby, 43 companies use Decagon and 35 use Pylon. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 78 of 78 public lines checked.

## Side by side

|  | [Decagon](https://www.usedby.ai/tools/decagon.md) | [Pylon](https://www.usedby.ai/tools/pylon.md) |
|---|---|---|
| Public customers | 43 | 35 |
| Confirmed | 23 | 25 |
| Observed | 20 | 10 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (4), DevTools & Infrastructure (3), HealthTech & Digital Health (3) | DevTools & Infrastructure (7), Artificial Intelligence (6), Marketing Tech (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine ([decagon.ai](https://decagon.ai/product/integrations), checked 2026-10-04) | Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDuty ([usepylon.com](https://www.usepylon.com/integrations/slack), checked 2026-10-08) |
| Data processing terms | — | A data processing agreement is available. ([usepylon.com](https://www.usepylon.com/security), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Decagon: [NG.CASH](https://www.usedby.ai/case-studies/ng-cash-decagon.md): **35 additional agents**: “Avoided the need to hire over 35 additional agents while managing growing inquiry volumes” (published 2026-07-28)
- Decagon: [Notion](https://www.usedby.ai/case-studies/notion-decagon.md): **34%**: “ticket resolution time improved up to 34%” (published 2026-07-28)
- Pylon: [Ada](https://www.usedby.ai/case-studies/ada-pylon.md): **2 weeks**: “Ada completed their migration in 2 weeks with zero disruption” (captured by usedby 2026-10-08)
- Pylon: [Coalesce](https://www.usedby.ai/case-studies/coalesce-pylon.md): **50 minutes to under 3.5 minutes**: “First response times have improved from 50 minutes to under 3.5 minutes for support issues” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/decagon-vs-pylon · How we check: https://www.usedby.ai/methodology