# Decagon vs Rasa: who uses which

On usedby, 43 companies use Decagon and 17 use Rasa. 1 company uses both, including Deutsche Telekom. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-15: 60 of 60 public lines checked.

## Side by side

|  | [Decagon](https://www.usedby.ai/tools/decagon.md) | [Rasa](https://www.usedby.ai/tools/rasa.md) |
|---|---|---|
| Public customers | 43 | 17 |
| Confirmed | 20 | 14 |
| Observed | 23 | 3 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers (every proof level) | E-commerce & D2C (5), Fintech & Payments (5), HealthTech & Digital Health (5) | Insurance & InsurTech (4), Telecommunications (3), DevTools & Infrastructure (2) |
| Category | AI agents for customer service | AI agents for customer service |
| Integrations | Salesforce, Intercom, Zendesk, Confluence, Contentful, Kustomer, Amazon Connect, RingCentral, Zendesk Sunshine ([decagon.ai](https://decagon.ai/product/integrations), checked 2026-10-04) | — |
| Data processing terms | — | A data processing agreement is available. ([rasa.com](https://rasa.com/dpa), checked 2026-10-08) |
| Free trial | — | Free trial or free plan available. ([rasa.com](https://rasa.com/pricing), checked 2026-10-08) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Decagon | Proof, Rasa | First public proof, Rasa |
|---|---|---|---|
| [Deutsche Telekom](https://www.usedby.ai/companies/deutsche-telekom.md) | Observed | Confirmed | On or before October 2024 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Decagon: [NG.CASH](https://www.usedby.ai/case-studies/ng-cash-decagon.md): **35 additional agents**: “Avoided the need to hire over 35 additional agents while managing growing inquiry volumes” (published 2026-07-28)
- Decagon: [Notion](https://www.usedby.ai/case-studies/notion-decagon.md): **34%**: “ticket resolution time improved up to 34%” (published 2026-07-28)
- Rasa: [Lemonade](https://www.usedby.ai/case-studies/lemonade-rasa.md): **half a million homes**: “Ultimately, this has led to faster development, smoother deployments, and more efficient processes—factors that have helped Lemonade insure around half a million homes as of April, 2019.” (captured by usedby 2026-10-08)
- Rasa: [PicPay](https://www.usedby.ai/case-studies/picpay-rasa.md): **100,000 users per day**: “averaging 100,000 users per day during the first week” (captured by usedby 2026-10-08)

---
Source: https://www.usedby.ai/compare/decagon-vs-rasa · How we check: https://www.usedby.ai/methodology