# Dialpad vs Kustomer: who uses which

On usedby, 40 companies use Dialpad and 32 use Kustomer. 1 company uses both, including Hopper. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 72 of 72 public lines checked.

## Side by side

|  | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | [Kustomer](https://www.usedby.ai/tools/kustomer.md) |
|---|---|---|
| Public customers | 40 | 32 |
| Confirmed | 28 | 27 |
| Observed | 12 | 5 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Investment & VC (2), DevTools & Infrastructure (1), Marketplace (1) | E-commerce & D2C (9), Fashion & Apparel (6), Travel & Hospitality (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | A data processing agreement is available. ([dialpad.com](https://www.dialpad.com/trust/), checked 2026-10-08) | A data processing agreement is available. ([kustomer.com](https://www.kustomer.com/privacy/), checked 2026-10-07) |
| Integrations | Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, Outreach, Google Workspace ([dialpad.com](https://www.dialpad.com/features/contact-center-integrations/), checked 2026-10-08) | 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, Amazon Redshift, AskNicely, Assembled, Attentive, Babelforce, BigCommerce ([kustomer.com](https://www.kustomer.com/integrations/), checked 2026-10-07) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [Hopper](https://www.usedby.ai/companies/hopper.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Dialpad: [Quora](https://www.usedby.ai/case-studies/quora-dialpad.md): **24 hours**: “Within 24 hours, the company’s lean IT team of five——with the help of Dialpad—killed the desk phone for over 200 employees.” (captured by usedby 2026-10-08)
- Dialpad: [LeadSigma](https://www.usedby.ai/case-studies/leadsigma-dialpad.md): **30 minutes**: “it only took about 30 minutes for LeadSigma to get onboarded with Dialpad” (captured by usedby 2026-10-08)
- Kustomer: [MeUndies](https://www.usedby.ai/case-studies/meundies-kustomer.md): **66%**: “chat grew from 36% to 66% of all inbound volume in under 9 months” (captured by usedby 2026-10-03)
- Kustomer: [Coterie Baby](https://www.usedby.ai/case-studies/coterie-baby-kustomer.md): story without a checked figure. (captured by usedby 2026-10-03)

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Source: https://www.usedby.ai/compare/dialpad-vs-kustomer · How we check: https://www.usedby.ai/methodology