# Dialpad vs Lorikeet: who uses which

On usedby, 40 companies use Dialpad and 19 use Lorikeet. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 59 of 59 public lines checked.

## Side by side

|  | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | [Lorikeet](https://www.usedby.ai/tools/lorikeet.md) |
|---|---|---|
| Public customers | 40 | 19 |
| Confirmed | 28 | 16 |
| Observed | 12 | 3 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Investment & VC (2), DevTools & Infrastructure (1), Marketplace (1) | Fintech & Payments (1), HealthTech & Digital Health (1), Manufacturing (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | A data processing agreement is available. ([dialpad.com](https://www.dialpad.com/trust/), checked 2026-10-08) | — |
| Integrations | Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, Outreach, Google Workspace ([dialpad.com](https://www.dialpad.com/features/contact-center-integrations/), checked 2026-10-08) | Zendesk, Intercom, Salesforce, HubSpot, Front, Help Scout, Kustomer, Slack, Genesys Cloud ([lorikeetcx.ai](https://www.lorikeetcx.ai/integrations), checked 2026-10-08) |
| Security | — | SOC 2 Type II, ISO 27001, HIPAA ([lorikeetcx.ai](https://www.lorikeetcx.ai/product/trust), checked 2026-10-08) |
| Data residency | — | US, Australia, EU ([lorikeetcx.ai](https://www.lorikeetcx.ai/product/trust), checked 2026-10-08) |
| Free trial | — | Free trial or free plan available. ([lorikeetcx.ai](https://www.lorikeetcx.ai/pricing), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Dialpad: [Quora](https://www.usedby.ai/case-studies/quora-dialpad.md): **24 hours**: “Within 24 hours, the company’s lean IT team of five——with the help of Dialpad—killed the desk phone for over 200 employees.” (captured by usedby 2026-10-08)
- Dialpad: [LeadSigma](https://www.usedby.ai/case-studies/leadsigma-dialpad.md): **30 minutes**: “it only took about 30 minutes for LeadSigma to get onboarded with Dialpad” (captured by usedby 2026-10-08)
- Lorikeet: [EasyKind](https://www.usedby.ai/case-studies/easykind-lorikeet.md): **92%**: “Email response times dropped 92% from 24 hours to roughly two.” (captured by usedby 2026-10-08)
- Lorikeet: [Wonderschool](https://www.usedby.ai/case-studies/wonderschool-lorikeet.md): **100%**: “the answer rate moved from 10% to 100%, with Lorikeet picking up every parent call” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/dialpad-vs-lorikeet · How we check: https://www.usedby.ai/methodology