# Dialpad vs Observe Ai: who uses which

On usedby, 40 companies use Dialpad and 24 use Observe Ai. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 63 of 64 public lines checked.

## Side by side

|  | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | [Observe Ai](https://www.usedby.ai/tools/observe-ai.md) |
|---|---|---|
| Public customers | 40 | 24 |
| Confirmed | 28 | 23 |
| Observed | 12 | 1 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Investment & VC (2), DevTools & Infrastructure (1), Marketplace (1) | Fintech & Payments (3), HealthTech & Digital Health (2), Insurance & InsurTech (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | A data processing agreement is available. ([dialpad.com](https://www.dialpad.com/trust/), checked 2026-10-08) | — |
| Integrations | Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, Outreach, Google Workspace ([dialpad.com](https://www.dialpad.com/features/contact-center-integrations/), checked 2026-10-08) | Salesforce, ServiceNow, Shopify, Slack from Salesforce, Snowflake, Tableau from Salesforce, Talkdesk, Genesys, Five9, Zendesk, Zoom, Amazon Connect ([observe.ai](https://www.observe.ai/platform/integrations), checked 2026-10-07) |
| Data residency | — | US, CA, EU, AU ([observe.ai](https://www.observe.ai/platform/trust-security-responsible-ai), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Dialpad: [Quora](https://www.usedby.ai/case-studies/quora-dialpad.md): **24 hours**: “Within 24 hours, the company’s lean IT team of five——with the help of Dialpad—killed the desk phone for over 200 employees.” (captured by usedby 2026-10-08)
- Dialpad: [LeadSigma](https://www.usedby.ai/case-studies/leadsigma-dialpad.md): **30 minutes**: “it only took about 30 minutes for LeadSigma to get onboarded with Dialpad” (captured by usedby 2026-10-08)
- Observe Ai: [Personify Health](https://www.usedby.ai/case-studies/personify-health-observe-ai.md): **100%**: “With 100% QA coverage—up from just 2%” (captured by usedby 2026-10-05)
- Observe Ai: [Boundless Learning](https://www.usedby.ai/case-studies/boundless-learning-observe-ai.md): **90+**: “Elevated focus of 90+ advisors toward high-value, learner-centered conversations” (captured by usedby 2026-10-05)

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Source: https://www.usedby.ai/compare/dialpad-vs-observe-ai · How we check: https://www.usedby.ai/methodology