# Dialpad vs Rasa: who uses which

On usedby, 39 companies use Dialpad and 17 use Rasa. 1 company uses both, including T-Mobile. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-08: 56 of 56 public lines checked.

## Side by side

|  | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | [Rasa](https://www.usedby.ai/tools/rasa.md) |
|---|---|---|
| Public customers | 39 | 17 |
| Confirmed | 22 | 14 |
| Observed | 17 | 3 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers (every proof level) | Sports & Fitness (5), Legal & Compliance (4), HR & Recruiting (3) | Insurance & InsurTech (4), Telecommunications (3), DevTools & Infrastructure (2) |
| Category | Contact center AI | AI agents for customer service |
| Data processing terms | A data processing agreement is available. ([dialpad.com](https://www.dialpad.com/trust/), checked 2026-10-08) | A data processing agreement is available. ([rasa.com](https://rasa.com/dpa), checked 2026-10-08) |
| Integrations | Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, Outreach, Google Workspace ([dialpad.com](https://www.dialpad.com/features/contact-center-integrations/), checked 2026-10-08) | — |
| Free trial | — | Free trial or free plan available. ([rasa.com](https://rasa.com/pricing), checked 2026-10-08) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Dialpad | Proof, Rasa | First public proof, Rasa |
|---|---|---|---|
| [T-Mobile](https://www.usedby.ai/companies/t-mobile.md) | Observed | Confirmed | On or before October 2024 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Dialpad: [Quora](https://www.usedby.ai/case-studies/quora-dialpad.md): **24 hours**: “Within 24 hours, the company’s lean IT team of five——with the help of Dialpad—killed the desk phone for over 200 employees.” (captured by usedby 2026-10-08)
- Dialpad: [LeadSigma](https://www.usedby.ai/case-studies/leadsigma-dialpad.md): **30 minutes**: “it only took about 30 minutes for LeadSigma to get onboarded with Dialpad” (captured by usedby 2026-10-08)
- Rasa: [Lemonade](https://www.usedby.ai/case-studies/lemonade-rasa.md): **half a million homes**: “Ultimately, this has led to faster development, smoother deployments, and more efficient processes—factors that have helped Lemonade insure around half a million homes as of April, 2019.” (captured by usedby 2026-10-08)
- Rasa: [PicPay](https://www.usedby.ai/case-studies/picpay-rasa.md): **100,000 users per day**: “averaging 100,000 users per day during the first week” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/dialpad-vs-rasa · How we check: https://www.usedby.ai/methodology