# Dialpad vs Sierra: who uses which

On usedby, 40 companies use Dialpad and 50 use Sierra. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 90 of 90 public lines checked.

## Side by side

|  | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | [Sierra](https://www.usedby.ai/tools/sierra.md) |
|---|---|---|
| Public customers | 40 | 50 |
| Confirmed | 28 | 37 |
| Observed | 12 | 13 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Investment & VC (2), DevTools & Infrastructure (1), Marketplace (1) | Fintech & Payments (5), Telecommunications (3), Banking & Mortgages (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | A data processing agreement is available. ([dialpad.com](https://www.dialpad.com/trust/), checked 2026-10-08) | A data processing agreement is available. ([sierra.ai](https://sierra.ai/privacy-policy), checked 2026-10-04) |
| Integrations | Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, Outreach, Google Workspace ([dialpad.com](https://www.dialpad.com/features/contact-center-integrations/), checked 2026-10-08) | — |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Dialpad: [Quora](https://www.usedby.ai/case-studies/quora-dialpad.md): **24 hours**: “Within 24 hours, the company’s lean IT team of five——with the help of Dialpad—killed the desk phone for over 200 employees.” (captured by usedby 2026-10-08)
- Dialpad: [LeadSigma](https://www.usedby.ai/case-studies/leadsigma-dialpad.md): **30 minutes**: “it only took about 30 minutes for LeadSigma to get onboarded with Dialpad” (captured by usedby 2026-10-08)
- Sierra: [RunBuggy](https://www.usedby.ai/case-studies/runbuggy-sierra.md): **1,000 hours**: “Nearly 1,000 hours per month returned to exception handling and high-value work” (published 2026-02-03)
- Sierra: [Next](https://www.usedby.ai/case-studies/next-sierra.md): **6 weeks**: “Time to live 6 weeks” (published 2026-02-25)

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Source: https://www.usedby.ai/compare/dialpad-vs-sierra · How we check: https://www.usedby.ai/methodology