# Dialpad vs Sprinklr: who uses which

On usedby, 40 companies use Dialpad and 23 use Sprinklr. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 63 of 63 public lines checked.

## Side by side

|  | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | [Sprinklr](https://www.usedby.ai/tools/sprinklr.md) |
|---|---|---|
| Public customers | 40 | 23 |
| Confirmed | 28 | 15 |
| Observed | 12 | 8 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Investment & VC (2), DevTools & Infrastructure (1), Marketplace (1) | IT Services & System Integration (2), Airlines & Aviation Services (1), Automotive Manufacturing (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | A data processing agreement is available. ([dialpad.com](https://www.dialpad.com/trust/), checked 2026-10-08) | A data processing agreement is available. ([sprinklr.com](https://www.sprinklr.com/trust/), checked 2026-10-08) |
| Integrations | Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, Outreach, Google Workspace ([dialpad.com](https://www.dialpad.com/features/contact-center-integrations/), checked 2026-10-08) | Adobe Analytics, Adobe Experience Manager, Salesforce, Slack, Zendesk, ServiceNow, MS Teams, Okta, Snowflake, Tableau, Power BI, Google Analytics 4 ([sprinklr.com](https://www.sprinklr.com/products/platform/integrations/), checked 2026-10-08) |
| Security | — | SOC 2 Type II, PCI DSS, ISO 27001, FedRAMP ([sprinklr.com](https://www.sprinklr.com/trust/), checked 2026-10-08) |
| Data residency | — | United States, Europe ([sprinklr.com](https://www.sprinklr.com/trust/), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Dialpad: [Quora](https://www.usedby.ai/case-studies/quora-dialpad.md): **24 hours**: “Within 24 hours, the company’s lean IT team of five——with the help of Dialpad—killed the desk phone for over 200 employees.” (captured by usedby 2026-10-08)
- Dialpad: [LeadSigma](https://www.usedby.ai/case-studies/leadsigma-dialpad.md): **30 minutes**: “it only took about 30 minutes for LeadSigma to get onboarded with Dialpad” (captured by usedby 2026-10-08)
- Sprinklr: [Asharq Network](https://www.usedby.ai/case-studies/asharq-network-sprinklr.md): **USD ~1,000,000**: “resulting in an estimated USD ~1,000,000 in man‑hour savings” (captured by usedby 2026-10-08)
- Sprinklr: [Tawuniya](https://www.usedby.ai/case-studies/tawuniya-insurance-sprinklr.md): **44-minute**: “44-minute reduction in average response times” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/dialpad-vs-sprinklr · How we check: https://www.usedby.ai/methodology