# Dialpad vs Yellow.ai: who uses which

On usedby, 39 companies use Dialpad and 27 use Yellow.ai. 1 company uses both, including Randstad. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-08: 66 of 66 public lines checked.

## Side by side

|  | [Dialpad](https://www.usedby.ai/tools/dialpad.md) | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) |
|---|---|---|
| Public customers | 39 | 27 |
| Confirmed | 22 | 6 |
| Observed | 17 | 21 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers (every proof level) | Sports & Fitness (5), Legal & Compliance (4), HR & Recruiting (3) | E-commerce & D2C (3), Retail (3), Energy, Utilities & Cleantech (2) |
| Category | Contact center AI | AI agents for customer service |
| Data processing terms | A data processing agreement is available. ([dialpad.com](https://www.dialpad.com/trust/), checked 2026-10-08) | A data processing agreement is available. ([yellow.ai](https://yellow.ai/dpa/), checked 2026-10-08) |
| Integrations | Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Copper CRM, Outreach, Google Workspace ([dialpad.com](https://www.dialpad.com/features/contact-center-integrations/), checked 2026-10-08) | Zendesk, Genesys, Freshdesk, Freshchat, Freshservice ([yellow.ai](https://yellow.ai/freshworks-integration/), checked 2026-10-08) |
| Data residency | — | US, EU, Singapore, India, Indonesia, UAE ([yellow.ai](https://yellow.ai/platform/enterprise-grade-security/), checked 2026-10-08) |
| Free trial | — | Free trial or free plan available. ([yellow.ai](https://yellow.ai/pricing/), checked 2026-10-08) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Dialpad | Proof, Yellow.ai | First public proof, Yellow.ai |
|---|---|---|---|
| [Randstad](https://www.usedby.ai/companies/randstad.md) | Observed | Observed | On or before November 2024 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Dialpad: [Quora](https://www.usedby.ai/case-studies/quora-dialpad.md): **24 hours**: “Within 24 hours, the company’s lean IT team of five——with the help of Dialpad—killed the desk phone for over 200 employees.” (captured by usedby 2026-10-08)
- Dialpad: [LeadSigma](https://www.usedby.ai/case-studies/leadsigma-dialpad.md): **30 minutes**: “it only took about 30 minutes for LeadSigma to get onboarded with Dialpad” (captured by usedby 2026-10-08)
- Yellow.ai: [Sony India](https://www.usedby.ai/case-studies/sony-india-yellow-ai.md): **21,000**: “Isha has successfully handled over 21,000 customer and dealer calls with seamless integration” (published 2023-04-05)
- Yellow.ai: [Lulu Hypermarket](https://www.usedby.ai/case-studies/lulu-hypermarket-yellow-ai.md): **3M+**: “3M+ users engaged within weeks of launch.” (published 2026-04-20)

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Source: https://www.usedby.ai/compare/dialpad-vs-yellow-ai · How we check: https://www.usedby.ai/methodology