# Duckle vs Sierra: who uses which

On usedby, 21 companies use Duckle and 50 use Sierra. 1 company uses both, including Discord. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 67 of 71 public lines checked.

## Side by side

|  | [Duckle](https://www.usedby.ai/tools/duckle.md) | [Sierra](https://www.usedby.ai/tools/sierra.md) |
|---|---|---|
| Public customers | 21 | 50 |
| Confirmed | 4 | 37 |
| Observed | 17 | 13 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Artificial Intelligence (3), DevTools & Infrastructure (3), Data & Analytics (2) | Fintech & Payments (5), Telecommunications (3), Banking & Mortgages (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Integrations | Slack, Discord, Gmail, Confluence, Notion, Google Drive, Sentry, Jira, Linear, GitHub, Zendesk, Intercom ([duckie.ai](https://duckie.ai/integrations), checked 2026-10-07) | — |
| Data processing terms | — | A data processing agreement is available. ([sierra.ai](https://sierra.ai/privacy-policy), checked 2026-10-04) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [Discord](https://www.usedby.ai/companies/discord.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Duckle: [Abbiamo](https://www.usedby.ai/case-studies/abbiamo-duckle.md): **66%**: “66% reduction in support cost” (captured by usedby 2026-10-04)
- Sierra: [RunBuggy](https://www.usedby.ai/case-studies/runbuggy-sierra.md): **1,000 hours**: “Nearly 1,000 hours per month returned to exception handling and high-value work” (published 2026-02-03)
- Sierra: [Next](https://www.usedby.ai/case-studies/next-sierra.md): **6 weeks**: “Time to live 6 weeks” (published 2026-02-25)

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Source: https://www.usedby.ai/compare/duckle-vs-sierra · How we check: https://www.usedby.ai/methodology