# EliseAI vs Sierra: who uses which

On usedby, 27 companies use EliseAI and 50 use Sierra. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 77 of 77 public lines checked.

## Side by side

|  | [EliseAI](https://www.usedby.ai/tools/eliseai.md) | [Sierra](https://www.usedby.ai/tools/sierra.md) |
|---|---|---|
| Public customers | 27 | 50 |
| Confirmed | 21 | 37 |
| Observed | 6 | 13 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | — | Fintech & Payments (5), Telecommunications (3), Banking & Mortgages (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | SOC 2 Type II, HIPAA, PCI DSS ([trust.eliseai.com](https://trust.eliseai.com/), checked 2026-10-08) | — |
| Data processing terms | — | A data processing agreement is available. ([sierra.ai](https://sierra.ai/privacy-policy), checked 2026-10-04) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- EliseAI: [RPM Living](https://www.usedby.ai/case-studies/rpm-living-eliseai.md): **186 hours**: “creating 186 hours of incremental capacity per community per month” (captured by usedby 2026-10-07)
- EliseAI: [Cowboy Properties](https://www.usedby.ai/case-studies/cowboy-properties-eliseai.md): **60%**: “60% of all completed work orders across Cowboy Properties’ communities assigned by EliseAI” (captured by usedby 2026-10-07)
- Sierra: [RunBuggy](https://www.usedby.ai/case-studies/runbuggy-sierra.md): **1,000 hours**: “Nearly 1,000 hours per month returned to exception handling and high-value work” (published 2026-02-03)
- Sierra: [Next](https://www.usedby.ai/case-studies/next-sierra.md): **6 weeks**: “Time to live 6 weeks” (published 2026-02-25)

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Source: https://www.usedby.ai/compare/eliseai-vs-sierra · How we check: https://www.usedby.ai/methodology