# Forethought vs Maven: who uses which

On usedby, 23 companies use Forethought and 23 use Maven. 1 company uses both, including Thumbtack. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-05: 46 of 46 public lines checked.

## Side by side

|  | [Forethought](https://www.usedby.ai/tools/forethought.md) | [Maven](https://www.usedby.ai/tools/maven.md) |
|---|---|---|
| Public customers | 23 | 23 |
| Confirmed | 17 | 14 |
| Observed | 6 | 9 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | HR & Recruiting (3), Fintech & Payments (2), Marketing Tech (2) | Marketplace (2), DevTools & Infrastructure (1), Fintech & Payments (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | ISO 27001, SOC 2 (type not stated) ([forethought.ai](https://forethought.ai/platform/security), checked 2026-10-04) | — |
| Data processing terms | A data processing agreement is available. ([forethought.ai](https://forethought.ai/platform/security), checked 2026-10-04) | A data processing agreement is available. ([mavenagi.com](https://www.mavenagi.com/legal-privacy), checked 2026-10-07) |
| Integrations | Zendesk, Salesforce, ServiceNow, Intercom, Freshworks, HubSpot, Jira, Confluence, Shopify, Slack, Genesys, Five9 ([forethought.ai](https://forethought.ai/integrations), checked 2026-10-04) | Zendesk, Confluence, Notion, Google Drive ([mavenagi.com](https://www.mavenagi.com/apps/zendesk), checked 2026-10-07) |
| Vendor status | Acquired by Zendesk, according to the vendor's homepage. ([forethought.ai](https://forethought.ai/), checked 2026-10-04) | — |
| Your data | — | Not used to train models by default. ([mavenagi.com](https://www.mavenagi.com/features/trust-compliance), checked 2026-10-07) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [Thumbtack](https://www.usedby.ai/companies/thumbtack.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Forethought: [Lime](https://www.usedby.ai/case-studies/lime-forethought.md): **77%**: “77% reduction in time to first response” (captured by usedby 2026-10-05)
- Forethought: [iFIT Health & Fitness Inc.](https://www.usedby.ai/case-studies/ifit-forethought.md): **436 agent hours**: “436 agent hours saved” (captured by usedby 2026-10-05)
- Maven: [Mastermind](https://www.usedby.ai/case-studies/mastermind-maven.md): **75%**: “75% reduction in response time with 60% more contacts” (published 2025-07-28)
- Maven: [Clio](https://www.usedby.ai/case-studies/clio-maven.md): **4x**: “4x faster live support for technical questions due to lower ticket volume” (published 2026-02-24)

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Source: https://www.usedby.ai/compare/forethought-vs-maven · How we check: https://www.usedby.ai/methodology