# Forethought vs Parloa: who uses which

On usedby, 23 companies use Forethought and 36 use Parloa. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-05: 52 of 59 public lines checked.

## Side by side

|  | [Forethought](https://www.usedby.ai/tools/forethought.md) | [Parloa](https://www.usedby.ai/tools/parloa.md) |
|---|---|---|
| Public customers | 23 | 36 |
| Confirmed | 17 | 24 |
| Observed | 6 | 12 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | HR & Recruiting (3), Fintech & Payments (2), Marketing Tech (2) | Insurance & InsurTech (7), IT Services & System Integration (4), Accounting & Audit (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | ISO 27001, SOC 2 (type not stated) ([forethought.ai](https://forethought.ai/platform/security), checked 2026-10-04) | ISO 27001, SOC 2 Type II, PCI DSS, HIPAA ([parloa.com](https://www.parloa.com/platform/enterprise-security-governance/), checked 2026-10-05) |
| Data processing terms | A data processing agreement is available. ([forethought.ai](https://forethought.ai/platform/security), checked 2026-10-04) | A data processing agreement is available. ([trust.parloa.com](https://trust.parloa.com/), checked 2026-10-05) |
| Integrations | Zendesk, Salesforce, ServiceNow, Intercom, Freshworks, HubSpot, Jira, Confluence, Shopify, Slack, Genesys, Five9 ([forethought.ai](https://forethought.ai/integrations), checked 2026-10-04) | Zendesk, Salesforce, Microsoft Dynamics 365, ServiceNow ([parloa.com](https://www.parloa.com/platform/integrations/), checked 2026-10-05) |
| Vendor status | Acquired by Zendesk, according to the vendor's homepage. ([forethought.ai](https://forethought.ai/), checked 2026-10-04) | — |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Forethought: [Lime](https://www.usedby.ai/case-studies/lime-forethought.md): **77%**: “77% reduction in time to first response” (captured by usedby 2026-10-05)
- Forethought: [iFIT Health & Fitness Inc.](https://www.usedby.ai/case-studies/ifit-forethought.md): **436 agent hours**: “436 agent hours saved” (captured by usedby 2026-10-05)
- Parloa: [MAINGAU](https://www.usedby.ai/case-studies/maingau-parloa.md): **20%**: “MAINGAU achieved its goal of an additional 20% automation rate within a short period of time” (published 2026-05-13)
- Parloa: [HSE](https://www.usedby.ai/case-studies/hse-parloa.md): **3 million**: “AI-driven execution of up to 3 million calls per year” (published 2025-07-24)

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Source: https://www.usedby.ai/compare/forethought-vs-parloa · How we check: https://www.usedby.ai/methodology