# Gorgias vs Observe Ai: who uses which

On usedby, 22 companies use Gorgias and 24 use Observe Ai. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 45 of 46 public lines checked.

## Side by side

|  | [Gorgias](https://www.usedby.ai/tools/gorgias.md) | [Observe Ai](https://www.usedby.ai/tools/observe-ai.md) |
|---|---|---|
| Public customers | 22 | 24 |
| Confirmed | 14 | 23 |
| Observed | 8 | 1 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | — | Fintech & Payments (3), HealthTech & Digital Health (2), Insurance & InsurTech (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | SOC 2 Type II, HIPAA ([trust.gorgias.com](https://trust.gorgias.com/), checked 2026-10-08) | — |
| Data processing terms | A data processing agreement is available. ([trust.gorgias.com](https://trust.gorgias.com/), checked 2026-10-08) | — |
| Integrations | Attentive, Loop Returns, Facebook, Aircall, Postscript, Recharge, ShipMonk, Redo, AfterShip Tracking, TikTok Shop, Smile, Sendcloud ([gorgias.com](https://www.gorgias.com/apps), checked 2026-10-08) | Salesforce, ServiceNow, Shopify, Slack from Salesforce, Snowflake, Tableau from Salesforce, Talkdesk, Genesys, Five9, Zendesk, Zoom, Amazon Connect ([observe.ai](https://www.observe.ai/platform/integrations), checked 2026-10-07) |
| Data residency | — | US, CA, EU, AU ([observe.ai](https://www.observe.ai/platform/trust-security-responsible-ai), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Gorgias: [Pepper](https://www.usedby.ai/case-studies/pepper-gorgias.md): **19.2x**: “19.2x ROI on AI-driven sales interactions” (published 2025-03-05)
- Gorgias: [Cabau Lifestyle](https://www.usedby.ai/case-studies/cabau-lifestyle-gorgias.md): **600%**: “600% increase in bundle sales with Rebuy and Gorgias AI Guidance (from 2% to 14% of all orders)” (published 2026-02-24)
- Observe Ai: [Personify Health](https://www.usedby.ai/case-studies/personify-health-observe-ai.md): **100%**: “With 100% QA coverage—up from just 2%” (captured by usedby 2026-10-05)
- Observe Ai: [Boundless Learning](https://www.usedby.ai/case-studies/boundless-learning-observe-ai.md): **90+**: “Elevated focus of 90+ advisors toward high-value, learner-centered conversations” (captured by usedby 2026-10-05)

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Source: https://www.usedby.ai/compare/gorgias-vs-observe-ai · How we check: https://www.usedby.ai/methodology