# Gorgias vs Sanas: who uses which

On usedby, 22 companies use Gorgias and 48 use Sanas. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 70 of 70 public lines checked.

## Side by side

|  | [Gorgias](https://www.usedby.ai/tools/gorgias.md) | [Sanas](https://www.usedby.ai/tools/sanas.md) |
|---|---|---|
| Public customers | 22 | 48 |
| Confirmed | 14 | 24 |
| Observed | 8 | 24 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | — | Telecommunications (4), Fintech & Payments (2), Banking & Mortgages (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | SOC 2 Type II, HIPAA ([trust.gorgias.com](https://trust.gorgias.com/), checked 2026-10-08) | PCI DSS, HIPAA, SOC 2 (type not stated), ISO 27001, CSA STAR, HITRUST ([trust.sanas.ai](https://trust.sanas.ai/), checked 2026-10-08) |
| Data processing terms | A data processing agreement is available. ([trust.gorgias.com](https://trust.gorgias.com/), checked 2026-10-08) | A data processing agreement is available. ([sanas.ai](https://www.sanas.ai/data-processing-agreement), checked 2026-10-08) |
| Integrations | Attentive, Loop Returns, Facebook, Aircall, Postscript, Recharge, ShipMonk, Redo, AfterShip Tracking, TikTok Shop, Smile, Sendcloud ([gorgias.com](https://www.gorgias.com/apps), checked 2026-10-08) | Genesys, Five9, NICE, Avaya, Zoom ([sanas.ai](https://www.sanas.ai/integrations), checked 2026-10-08) |
| Languages | — | Danish, Dutch, English, Finnish, French, French (Canadian), German, Italian, Polish, Portuguese, Portuguese (Brazilian), Spanish and 2 more ([sanas.ai](https://www.sanas.ai/), checked 2026-10-08) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Gorgias: [Pepper](https://www.usedby.ai/case-studies/pepper-gorgias.md): **19.2x**: “19.2x ROI on AI-driven sales interactions” (published 2025-03-05)
- Gorgias: [Cabau Lifestyle](https://www.usedby.ai/case-studies/cabau-lifestyle-gorgias.md): **600%**: “600% increase in bundle sales with Rebuy and Gorgias AI Guidance (from 2% to 14% of all orders)” (published 2026-02-24)
- Sanas: [TP](https://www.usedby.ai/case-studies/tp-sanas.md): **37.5%**: “37.5% reduction in AHT” (published 2026-09-04)
- Sanas: [Wyndham](https://www.usedby.ai/case-studies/wyndham-hotels-resorts-sanas.md): **50%**: “50% increase in converting hotel bookings” (published 2026-09-04)

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Source: https://www.usedby.ai/compare/gorgias-vs-sanas · How we check: https://www.usedby.ai/methodology