# Gorgias vs Siena AI: who uses which On usedby, 117 companies use Gorgias and 44 use Siena AI. 2 companies use both, including Everyday Dose and LSKD. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-11-15: 161 of 161 public lines checked. ## Side by side | | [Gorgias](https://www.usedby.ai/tools/gorgias.md) | [Siena AI](https://www.usedby.ai/tools/siena-ai.md) | |---|---|---| | Public customers | 117 | 44 | | Confirmed | 97 | 20 | | Observed | 20 | 24 | | Signals (job posts) | 0 | 0 | | Top industries of customers (every proof level) | Fashion & Apparel (35), Consumer Goods (29), Beauty & Cosmetics (11) | Fashion & Apparel (7), Consumer Goods (6), E-commerce & D2C (6) | | Category | Help desks | AI agents for customer service | | Data processing terms | A data processing agreement is available. ([trust.gorgias.com](https://trust.gorgias.com/), checked 2026-11-13) | A data processing agreement is available. ([siena.cx](https://www.siena.cx/privacy-policy), checked 2026-10-28) | | Integrations | Attentive, Loop Returns, Facebook, Aircall, Postscript, Recharge, Route, Sendcloud, Narvar, AfterShip Tracking, TikTok Shop, Smile ([gorgias.com](https://www.gorgias.com/apps), checked 2026-11-13) | Shopify, Zendesk, Gorgias Helpdesk, Intercom, Kustomer, Gladly, Dixa, Recharge, Klaviyo, Yotpo, Slack, Stripe ([siena.cx](https://www.siena.cx/integrations), checked 2026-11-13) | | Security | — | SOC 2 Type II ([sienaai.trust.site](https://sienaai.trust.site/), checked 2026-11-13) | | Pricing | — | Platform fee: $750 /month; Automation Pack: $0.90 each ([siena.cx](https://www.siena.cx/pricing), checked 2026-11-13) | ## Companies that use both Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date. | Company | Proof, Gorgias | Proof, Siena AI | First public proof, Siena AI | |---|---|---|---| | [Everyday Dose](https://www.usedby.ai/companies/everyday-dose.md) | Confirmed | Confirmed | On or before November 2023 | | [LSKD](https://www.usedby.ai/companies/lskd.md) | Confirmed | Observed | On or before September 2026 | ## Published results Reviewed stories only; usedby did not measure the figures. - Gorgias: [buah](https://www.usedby.ai/case-studies/buah-gorgias.md): story without a checked figure. (captured by usedby 2026-11-15) - Gorgias: [Campus Protein](https://www.usedby.ai/case-studies/campus-protein-gorgias.md): story without a checked figure. (captured by usedby 2026-11-15) - Siena AI: [Bobbie](https://www.usedby.ai/case-studies/bobbie-siena-ai.md): **55%**: “Up: automation, from 19% to 55% in two to three weeks” (published 2026-11-04) - Siena AI: [Canopy](https://www.usedby.ai/case-studies/canopy-siena-ai.md): **36%**: “Automating over 36% of incoming queries across various channels” (published 2024-04-29) ## Evidence for your decision: Gorgias Source observations. Check the required plan and conditions before choosing. ### Documented tasks - Baby Gold — Resolve customer support requests > AI Agent, is a conversational AI tool that learns a brand's policies, guidance, and brand voice to autonomously answer and resolve customer email support tickets, just like a real human agent would. [Source]() · VENDOR CASE STUDY · Captured: 2026-10-08T03:54:50.973Z ### Choice criteria - Integration: Attentive — Sourced observation Plan: Unknown · Checked: 2026-11-13T08:39:22.550Z > Respond to Attentive SMS conversations in Gorgias [Source]() · Vendor page - Data export: Yes — Sourced observation Plan: All Helpdesk plans · Checked: 2026-10-23T22:27:22.813311+00:00 > Exporting tickets is available on all Helpdesk plans The account owner, admins and leads can export tickets [Source]() · Documented · Not tested Product: Gorgias Helpdesk Setup and limits: View exports contain metadata; analytics exports can contain public message content.; View exports stop at 1 million tickets; download links expire after 14 days.; Message-history analytics exports allow most recent 30 days from selected period, maximum 100,000 tickets.; Documented only; not\_tested. No authenticated vendor operation executed. Conditions: Account owner, Admin, or Lead role.; Product scope needs verification - Integration: Shopify — Sourced observation Plan: Unknown · Checked: 2026-10-23T22:27:22.799724+00:00 > So long as you already have Gorgias connected to your Shopify store, there are no additional steps to start using Actions for Shopify with AI Agent. With Gorgias connected to Shopify, AI Agent already has permission to access customer data and can use Actions to make changes to orders. [Source]() · Documented · Not tested Product: Gorgias AI Agent Setup and limits: No named Helpdesk billing tier or public API entitlement inferred.; Documented only; not\_tested. No authenticated vendor operation executed. Conditions: AI Agent must be included in plan; Owner/Admin/Lead role to create Actions; Shopify store connected.; Product scope needs verification - Usage limit: Shopify order cancellation/address changes do not propagate to 3PL apps — Recheck required Plan: Unknown · Checked: 2026-10-23T22:27:22.799724+00:00 > When AI Agent uses Cancel order in Shopify or Edit order shipping address in Shopify, it only makes these changes in Shopify. The cancellation does not get passed along to other 3rd-party logistics (3PL) or order fulfillment apps. [Source]() · Documented · Not tested Product: Gorgias AI Agent Setup and limits: Documented only; not\_tested. No authenticated vendor operation executed. Conditions: Use separate 3PL Action to act in fulfillment system.; Product scope needs verification ## Capabilities for agents: Gorgias Documentation and operational tests are separate. A test covers only the stated task and operation. ### Gorgias AI Agent — Cancel an unfulfilled Shopify order through a configured AI Agent action Documentation: unknown. Operational test: not_tested. Publisher: Gorgias (official). Interface: Unknown. Plan: Unknown. Version: Unknown. Endpoint: Unknown Authentication: Connected Shopify store; Owner, Admin or Lead role for action setup. External programmatic authentication is unverified.. Permissions: Unknown. Documented operations: Unknown Manual setup: Connect the authorized Shopify store to Gorgias.; An Owner, Admin or Lead adds and enables the action.; Add actions installed from connected apps to a skill or guidance before use or testing.; Customer confirmation is enabled by default for irreversible actions; disabling it requires acknowledgement. Limits: Only unfulfilled orders. Shopify changes do not propagate to 3PL apps; configure a separate 3PL action. Installed actions require skill or guidance instructions. Custom-created actions can run automatically. Playground tests use real connected-app data. Documented costs: All plans with AI Agent; exact named billing tier and operation cost remain unknown. Documentation checked: 2026-10-23T22:27:23.159088+00:00 > When the shopper requests an order cancellation, AI Agent checks if the order is unfulfilled. If yes, the order is cancelled and the product(s) is restocked in Shopify. Source: https://docs.gorgias.com/en-US/ai-agent-actions-make-changes-to-shopify-orders-757792 > For actions with irreversible outcomes, like canceling an order or skipping a subscription, Customer confirmation is turned on automatically. Source: https://docs.gorgias.com/en-US/create-an-action-for-ai-agent-567325 > Actions installed from a connected app can only run when added to a skill or guidance — adding them is required before testing. Source: https://docs.gorgias.com/en-US/create-an-action-for-ai-agent-567325 No operational test was run. Still to verify: No authenticated vendor operation or execution test was run; operational status remains not\_tested.; No external REST or MCP endpoint, operation method, authentication scopes or numeric quota established.; Automated documentary review only; no human review claimed. --- Source: https://www.usedby.ai/compare/gorgias-vs-siena-ai · How we check: https://www.usedby.ai/methodology