# Gupshup vs Live Person: who uses which

On usedby, 34 companies use Gupshup and 41 use Live Person. 1 company uses both, including HSBC. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 71 of 75 public lines checked.

## Side by side

|  | [Gupshup](https://www.usedby.ai/tools/gupshup.md) | [Live Person](https://www.usedby.ai/tools/live-person.md) |
|---|---|---|
| Public customers | 34 | 41 |
| Confirmed | 28 | 16 |
| Observed | 6 | 25 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Banking & Mortgages (1), Consumer Goods (1), E-commerce & D2C (1) | Banking & Mortgages (6), Telecommunications (5), Crypto & Web3 (2) |
| Category | Chatbots & Live Chat | Chatbots & Live Chat |
| Integrations | Salesforce Marketing Cloud, MoEngage, CleverTap, Oracle Responsys, WebEngage, Bloomreach, Braze ([gupshup.ai](https://www.gupshup.ai/integrations), checked 2026-10-08) | Salesforce, Microsoft Dynamics, ServiceNow, Oracle, Zendesk, Contentful, Google Contact Center AI, Adobe Experience Cloud, Tenfold, Workato, Shopify, BigCommerce ([liveperson.com](https://www.liveperson.com/products/integrations/), checked 2026-10-04) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [HSBC](https://www.usedby.ai/companies/hsbc.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Gupshup: [NoBroker](https://www.usedby.ai/case-studies/nobroker-gupshup.md): **6 minutes**: “reduced the average property listing time from 3 days to just 6 minutes” (published 2023-03-26)
- Gupshup: [Axis Bank](https://www.usedby.ai/case-studies/axis-bank-gupshup.md): **40X**: “achieving 40X user growth since launch” (published 2023-03-26)

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Source: https://www.usedby.ai/compare/gupshup-vs-live-person · How we check: https://www.usedby.ai/methodology