# Gupshup vs Tidio: who uses which

On usedby, 34 companies use Gupshup and 46 use Tidio. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 78 of 80 public lines checked.

## Side by side

|  | [Gupshup](https://www.usedby.ai/tools/gupshup.md) | [Tidio](https://www.usedby.ai/tools/tidio.md) |
|---|---|---|
| Public customers | 34 | 46 |
| Confirmed | 28 | 38 |
| Observed | 6 | 8 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Banking & Mortgages (1), Consumer Goods (1), E-commerce & D2C (1) | Fashion & Apparel (3), Beauty & Cosmetics (2), Advertising & AdTech (1) |
| Category | Chatbots & Live Chat | Chatbots & Live Chat |
| Integrations | Salesforce Marketing Cloud, MoEngage, CleverTap, Oracle Responsys, WebEngage, Bloomreach, Braze ([gupshup.ai](https://www.gupshup.ai/integrations), checked 2026-10-08) | Salesforce, Zendesk, Shopify, Instagram, Messenger (Meta), WhatsApp, WordPress, Zapier, Tidio OpenAPI, ActiveCampaign, Asana, Adobe Commerce (Magento) ([tidio.com](https://www.tidio.com/integrations/), checked 2026-10-04) |
| Free trial | — | Free trial or free plan available. ([tidio.com](https://www.tidio.com/pricing/), checked 2026-10-04) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Gupshup: [NoBroker](https://www.usedby.ai/case-studies/nobroker-gupshup.md): **6 minutes**: “reduced the average property listing time from 3 days to just 6 minutes” (published 2023-03-26)
- Gupshup: [Axis Bank](https://www.usedby.ai/case-studies/axis-bank-gupshup.md): **40X**: “achieving 40X user growth since launch” (published 2023-03-26)
- Tidio: [Secureframe](https://www.usedby.ai/case-studies/secureframe-tidio.md): **59%**: “59% resolution rate – percentage of conversations where Lyro provided an answer and the visitor either left or hasn’t asked for live agent assistance” (published 2026-03-24)
- Tidio: [MattressNextDay](https://www.usedby.ai/case-studies/mattressnextday-tidio.md): **400+ hours**: “400+ hours 400+ Hours Saved Monthly: Significant time savings allowing agents to focus on complex cases and high-value interactions” (published 2026-03-23)

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Source: https://www.usedby.ai/compare/gupshup-vs-tidio · How we check: https://www.usedby.ai/methodology