# Harness vs incident.io: who uses which

On usedby, 44 companies use Harness and 48 use incident.io. No company is listed with both yet. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-11-04: 92 of 92 public lines checked.

## Side by side

|  | [Harness](https://www.usedby.ai/tools/harness.md) | [incident.io](https://www.usedby.ai/tools/incident-io.md) |
|---|---|---|
| Public customers | 44 | 48 |
| Confirmed | 36 | 33 |
| Observed | 7 | 15 |
| Signals (job posts) | 1 | 0 |
| Top industries of customers (every proof level) | Fintech & Payments (5), Banking & Mortgages (4), HR & Recruiting (3) | DevTools & Infrastructure (7), Fintech & Payments (7), Artificial Intelligence (4) |
| Category | DevOps, SRE & incidents | DevOps, SRE & incidents |
| Data processing terms | A data processing agreement is available. ([harness.io](https://www.harness.io/legal/dpa), checked 2026-10-25) | A data processing agreement is available. ([trust.incident.io](https://trust.incident.io/), checked 2026-10-28) |
| Free trial | Free trial or free plan available. ([harness.io](https://www.harness.io/pricing), checked 2026-10-25) | Free trial or free plan available. ([incident.io](https://incident.io/pricing), checked 2026-10-28) |
| Integrations | GitHub, GitLab, Bitbucket, Azure Repos, Harness Code ([harness.io](https://www.harness.io/products/continuous-integration), checked 2026-10-25) | Slack, Microsoft Teams, GitHub, GitLab, Jira, Linear, Datadog, PagerDuty, Opsgenie, Sentry, Zoom, Okta ([incident.io](https://incident.io/integrations), checked 2026-10-28) |
| Pricing | — | Basic: Free Forever; Team: $19 Per user / month; Pro: $25 Per user / month; Enterprise: contact sales ([incident.io](https://incident.io/pricing), checked 2026-10-28) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Harness: [Raisin](https://www.usedby.ai/case-studies/raisin-harness.md): **400x**: “Raisin increased deployment frequency by approximately 400x compared with its Jenkins-based process.” (published 2026-10-14)
- Harness: [SheerID](https://www.usedby.ai/case-studies/sheerid-harness.md): **35X**: “drastically increasing deployment frequency by 35X” (published 2026-09-17)
- incident.io: [Trainline](https://www.usedby.ai/case-studies/trainline-incident-io.md): **3.5 hours**: “3.5 hours saved per P1/P2 post-mortem” (published 2024-06-25)
- incident.io: [Giant Swarm](https://www.usedby.ai/case-studies/giant-swarm-incident-io.md): **3 hours**: “I’d estimate that we save at least 3 hours onboarding each new oncaller” (published 2021-02-01)

## Evidence for your decision: incident.io

Source observations. Check the required plan and conditions before choosing.

### Documented tasks

- Built — Automate internal business workflows
  > Timeline generation now happens automatically from Slack history and call transcripts.
  [Source](<https://incident.io/customers/built>) · VENDOR CASE STUDY · Captured: 2026-10-07T21:06:16.946Z
- Vanta — Automate internal business workflows
  > With incident.io, Vanta is able to alert the right people within minutes.
  [Source](<https://incident.io/customers/vanta>) · VENDOR CASE STUDY · Captured: 2026-10-07T21:05:16.777Z

### Choice criteria

- Free trial or free plan: Yes — Sourced observation
  Plan: Unknown · Checked: 2026-10-28T04:38:24.290Z
  > Basic Free Forever Everything you need to get started with incident management
  [Source](<https://incident.io/pricing>) · Vendor page
- Integration: Jira — Sourced observation
  Plan: Unknown · Checked: 2026-10-28T04:38:24.290Z
  > Export and automatically sync your incident actions with tickets in Jira.
  [Source](<https://incident.io/integrations>) · Vendor page
- Pricing: $25 — Sourced observation
  Plan: Pro · Checked: 2026-10-28T04:38:24.290Z
  > Pro $25 Per user / month
  [Source](<https://incident.io/pricing>) · Vendor page
  Scope: Per user / month
- Integration: Slack — Sourced observation
  Plan: Basic · Checked: 2026-10-23T23:41:58.968383+00:00
  > Slack or Microsoft Teams native incident response
  [Source](<https://incident.io/pricing>) · Documented · Not tested
  Product: incident.io
  Setup and limits: Named plan, contract entitlement, connector scopes, permissions, volume limits and regional eligibility remain unknown.; Documented only; not\_tested. No authenticated vendor operation executed.
  Conditions: Basic plan only; native incident response scope.


## Capabilities for agents: incident.io

Documentation and operational tests are separate. A test covers only the stated task and operation.

No reviewed capability profile yet.

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Source: https://www.usedby.ai/compare/harness-vs-incident-io · How we check: https://www.usedby.ai/methodology