# Hiver vs Pylon: who uses which

On usedby, 19 companies use Hiver and 35 use Pylon. 1 company uses both, including Amplitude. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 50 of 54 public lines checked.

## Side by side

|  | [Hiver](https://www.usedby.ai/tools/hiver.md) | [Pylon](https://www.usedby.ai/tools/pylon.md) |
|---|---|---|
| Public customers | 19 | 35 |
| Confirmed | 13 | 25 |
| Observed | 6 | 10 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | HR & Recruiting (2), Logistics & Supply Chain (2), Cybersecurity (1) | DevTools & Infrastructure (7), Artificial Intelligence (6), Marketing Tech (3) |
| Category | Customer Service Automation | Customer Service Automation |
| Free trial | Free trial or free plan available. ([hiverhq.com](https://hiverhq.com/pricing/hiver-omni), checked 2026-10-07) | — |
| Integrations | Salesforce, Hubspot, Pipedrive, Zoho CRM, Shopify, Woocommerce, Jira, Asana, Clickup, Monday.com, Linear, Slack ([hiverhq.com](https://hiverhq.com/integrations/app-library), checked 2026-10-07) | Slack, Microsoft Teams, Telegram, Granola, Outlook Calendar, Google Meet, Incident.io, Redshift, Shortcut, PagerDuty ([usepylon.com](https://www.usepylon.com/integrations/slack), checked 2026-10-08) |
| Data processing terms | — | A data processing agreement is available. ([usepylon.com](https://www.usepylon.com/security), checked 2026-10-08) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [Amplitude](https://www.usedby.ai/companies/amplitude.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Hiver: [Oakland Public Education Fund](https://www.usedby.ai/case-studies/oakland-public-education-fund-hiver.md): **61 hours**: “61 hours saved every month” (captured by usedby 2026-10-03)
- Hiver: [Travelist](https://www.usedby.ai/case-studies/travelist-hiver.md): **160 hours**: “Across teams, this translates to over 160 hours saved per month” (captured by usedby 2026-10-03)
- Pylon: [Ada](https://www.usedby.ai/case-studies/ada-pylon.md): **2 weeks**: “Ada completed their migration in 2 weeks with zero disruption” (captured by usedby 2026-10-08)
- Pylon: [Coalesce](https://www.usedby.ai/case-studies/coalesce-pylon.md): **50 minutes to under 3.5 minutes**: “First response times have improved from 50 minutes to under 3.5 minutes for support issues” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/hiver-vs-pylon · How we check: https://www.usedby.ai/methodology