# incident.io vs Sentry: who uses which

On usedby, 49 companies use incident.io and 79 use Sentry. 1 company uses both, including Linear. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-11-15: 128 of 128 public lines checked.

## Side by side

|  | [incident.io](https://www.usedby.ai/tools/incident-io.md) | [Sentry](https://www.usedby.ai/tools/sentry.md) |
|---|---|---|
| Public customers | 49 | 79 |
| Confirmed | 34 | 56 |
| Observed | 15 | 8 |
| Signals (job posts) | 0 | 1 |
| Top industries of customers (every proof level) | DevTools & Infrastructure (8), Fintech & Payments (7), Artificial Intelligence (4) | Artificial Intelligence (14), DevTools & Infrastructure (14), Marketing Tech (5) |
| Category | DevOps, SRE & incidents | DevOps, SRE & incidents |
| Security | SOC 2 Type II ([trust.incident.io](https://trust.incident.io/), checked 2026-11-13) | SOC 2 Type II, ISO 27001 ([sentry.io](https://sentry.io/trust/), checked 2026-11-13) |
| Data processing terms | A data processing agreement is available. ([trust.incident.io](https://trust.incident.io/), checked 2026-11-13) | A data processing agreement is available. ([sentry.io](https://sentry.io/trust/), checked 2026-11-13) |
| Free trial | Free trial or free plan available. ([incident.io](https://incident.io/pricing), checked 2026-11-13) | Free trial or free plan available. ([sentry.io](https://sentry.io/pricing/), checked 2026-11-13) |
| Integrations | Slack, Microsoft Teams, Jira, GitHub, GitLab, Linear, Datadog, PagerDuty, Opsgenie, Sentry, Zoom, Okta ([incident.io](https://incident.io/integrations), checked 2026-11-13) | GitHub, Gitlab, Jira, Rookout, Shortcut, Bitbucket, Datadog, Heroku, Slack, PagerDuty, Segment, Trello ([sentry.io](https://sentry.io/integrations/github/), checked 2026-11-13) |
| Pricing | Basic: Free Forever; Team: $19 Per user / month; Pro: $25 Per user / month; Enterprise: contact sales ([incident.io](https://incident.io/pricing), checked 2026-11-13) | Developer · $0, one user Team · $26 / month (annual billing, default prepaid data) Business · $80 / month (annual billing, default prepaid data) ([sentry.io](https://sentry.io/pricing/), checked 2026-11-13) |
| Data residency | — | United States, Germany ([sentry.io](https://sentry.io/privacy/), checked 2026-11-13) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, incident.io | Proof, Sentry | First public proof, incident.io | First public proof, Sentry |
|---|---|---|---|---|
| [Linear](https://www.usedby.ai/companies/linear.md) | Observed | Declared by the company | On or before July 2025 | On or before November 2026 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- incident.io: [Flagstone](https://www.usedby.ai/case-studies/flagstone-incident-io.md): **114%**: “Responder deployment reached 114% of contracted seats” (published 2026-03-26)
- incident.io: [Built](https://www.usedby.ai/case-studies/built-incident-io.md): **4+ hours**: “4+ hours saved on post-mortems” (published 2026-03-26)
- Sentry: [Rootly](https://www.usedby.ai/case-studies/rootly-sentry.md): **50%**: “Improve Mean Time To Resolution (MTTR) for errors by 50%” (captured by usedby 2026-11-14)
- Sentry: [monday.com](https://www.usedby.ai/case-studies/monday-com-sentry.md): **10 minutes**: “improved time to resolution from 30-45 minutes to 10 minutes” (captured by usedby 2026-11-14)

## Evidence for your decision: incident.io

Source observations. Check the required plan and conditions before choosing.

### Documented tasks

No reviewed task examples are available yet.


### Choice criteria

- Free trial or free plan: Yes — Sourced observation
  Plan: Unknown · Checked: 2026-11-13T13:05:17.479Z
  > Basic Free Forever Everything you need to get started with incident management
  [Source](<https://incident.io/pricing>) · Vendor page
- Integration: Jira — Sourced observation
  Plan: Unknown · Checked: 2026-11-13T13:05:17.479Z
  > Export and automatically sync your incident actions with tickets in Jira.
  [Source](<https://incident.io/integrations>) · Vendor page
- Pricing: Free — Sourced observation
  Plan: Basic · Checked: 2026-11-13T13:05:17.479Z
  > Basic Free Forever Everything you need to get started with incident management
  [Source](<https://incident.io/pricing>) · Vendor page
  Scope: Forever
- Integration: Slack — Sourced observation
  Plan: Basic · Checked: 2026-10-23T23:41:58.968383+00:00
  > Slack or Microsoft Teams native incident response
  [Source](<https://incident.io/pricing>) · Documented · Not tested
  Product: incident.io
  Setup and limits: Named plan, contract entitlement, connector scopes, permissions, volume limits and regional eligibility remain unknown.; Documented only; not\_tested. No authenticated vendor operation executed.
  Conditions: Basic plan only; native incident response scope.


## Capabilities for agents: incident.io

Documentation and operational tests are separate. A test covers only the stated task and operation.

No reviewed capability profile yet.

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Source: https://www.usedby.ai/compare/incident-io-vs-sentry · How we check: https://www.usedby.ai/methodology