# incident.io vs Serval: who uses which

On usedby, 48 companies use incident.io and 26 use Serval. 5 companies use both, including Notion, Ramp and Vercel. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-07: 74 of 74 public lines checked.

## Side by side

|  | [incident.io](https://www.usedby.ai/tools/incident-io.md) | [Serval](https://www.usedby.ai/tools/serval.md) |
|---|---|---|
| Public customers | 48 | 26 |
| Confirmed | 36 | 7 |
| Observed | 12 | 19 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Fintech & Payments (6), DevTools & Infrastructure (5), Sales Tech & CRM (4) | DevTools & Infrastructure (4), Artificial Intelligence (3), Fintech & Payments (2) |
| Category | IT Service Management | IT Service Management |
| Security | SOC 2 Type II ([incident.io](https://incident.io/security), checked 2026-10-07) | SOC 2 Type II, ISO 27001, ISO 42001, HIPAA ([trust.serval.com](https://trust.serval.com/), checked 2026-10-07) |
| Data processing terms | A data processing agreement is available. ([trust.incident.io](https://trust.incident.io/), checked 2026-10-07) | A data processing agreement is available. ([serval.com](https://www.serval.com/legal/data-processing-addendum), checked 2026-10-07) |
| Free trial | Free trial or free plan available. ([incident.io](https://incident.io/pricing), checked 2026-10-07) | — |
| Integrations | Asana, ClickUp, GitHub, GitLab, Jira, Linear, Shortcut, Zendesk, Backstage, Cortex, OpsLevel, ServiceNow ([incident.io](https://incident.io/integrations), checked 2026-10-07) | — |
| Pricing | Basic: Free Forever; Team: $19 Per user / month; Pro: $25 Per user / month; Enterprise: contact sales ([incident.io](https://incident.io/pricing), checked 2026-10-07) | — |

## Companies named on both

Confirmed or observed on each side. The first public proof is not an adoption date.

| Company | First public proof, Serval |
|---|---|
| [Notion](https://www.usedby.ai/companies/notion.md) | — |
| [Ramp](https://www.usedby.ai/companies/ramp.md) | — |
| [Vercel](https://www.usedby.ai/companies/vercel.md) | — |
| [Navan](https://www.usedby.ai/companies/navan.md) | — |
| [Legora](https://www.usedby.ai/companies/legora.md) | Job post, July 2026 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- incident.io: [Trainline](https://www.usedby.ai/case-studies/trainline-incident-io.md): **3.5 hours**: “3.5 hours saved per P1/P2 post-mortem” (published 2024-06-25)
- incident.io: [Giant Swarm](https://www.usedby.ai/case-studies/giant-swarm-incident-io.md): **3 hours**: “I’d estimate that we save at least 3 hours onboarding each new oncaller” (published 2021-02-01)
- Serval: [Mercor](https://www.usedby.ai/case-studies/mercor-serval.md): **4,000+ contractors**: “Mercor has onboarded 4,000+ contractors with this automation.” (captured by usedby 2026-10-07)
- Serval: [Together.ai](https://www.usedby.ai/case-studies/together-ai-serval.md): **95%**: “Serval now automates 95% of Together AI's just-in-time access requests” (captured by usedby 2026-10-07)

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Source: https://www.usedby.ai/compare/incident-io-vs-serval · How we check: https://www.usedby.ai/methodology