# Intercom vs LivePerson: who uses which

On usedby, 114 companies use Intercom and 41 use LivePerson. 1 company uses both, including ConsenSys. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-14: 152 of 155 public lines checked.

## Side by side

|  | [Intercom](https://www.usedby.ai/tools/intercom.md) | [LivePerson](https://www.usedby.ai/tools/live-person.md) |
|---|---|---|
| Public customers | 114 | 41 |
| Confirmed | 36 | 0 |
| Observed | 76 | 41 |
| Signals (job posts) | 2 | 0 |
| Top industries of customers (every proof level) | Artificial Intelligence (9), DevTools & Infrastructure (9), Fintech & Payments (9) | Banking & Mortgages (7), Telecommunications (6), Insurance & InsurTech (3) |
| Category | Help desks | AI agents for customer service |
| Security | SOC 2 Type II, HIPAA, ISO 27001, ISO 27018, ISO 27701, ISO 42001 ([intercom.com](https://www.intercom.com/security), checked 2026-10-06) | — |
| Data residency | US, EU, AU ([intercom.com](https://www.intercom.com/security), checked 2026-10-06) | — |
| Data processing terms | A data processing agreement is available. ([intercom.com](https://www.intercom.com/legal/privacy), checked 2026-10-06) | — |
| Free trial | Free trial or free plan available. ([intercom.com](https://www.intercom.com/pricing), checked 2026-10-06) | — |
| Integrations | Salesforce, HubSpot, Jira, Linear, Asana, Shopify, Stripe ([intercom.com](https://www.intercom.com/integrations), checked 2026-10-06) | Salesforce, Microsoft Dynamics, ServiceNow, Oracle, Zendesk, Contentful, Google Contact Center AI, Adobe Experience Cloud, Tenfold, Workato, Shopify, BigCommerce ([liveperson.com](https://www.liveperson.com/products/integrations/), checked 2026-10-04) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Intercom | Proof, LivePerson | First public proof, Intercom |
|---|---|---|---|
| [ConsenSys](https://www.usedby.ai/companies/consensys.md) | Observed | Observed | On or before August 2025 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Intercom: [Miss Group](https://www.usedby.ai/case-studies/miss-group-intercom.md): **20 brands**: “streamline the customer experience across our 20 brands” (captured by usedby 2026-10-08)
- Intercom: [AgriWebb](https://www.usedby.ai/case-studies/agriwebb-intercom.md): **80%**: “reduced their cost per support interaction by 80% – from $51 to $10 – in just two years” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/intercom-vs-live-person · How we check: https://www.usedby.ai/methodology