# Intercom vs Observe Ai: who uses which

On usedby, 114 companies use Intercom and 24 use Observe Ai. 1 company uses both, including Doordash. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 137 of 138 public lines checked.

## Side by side

|  | [Intercom](https://www.usedby.ai/tools/intercom.md) | [Observe Ai](https://www.usedby.ai/tools/observe-ai.md) |
|---|---|---|
| Public customers | 114 | 24 |
| Confirmed | 79 | 23 |
| Observed | 33 | 1 |
| Signals (job posts) | 2 | 0 |
| Top industries of customers | Artificial Intelligence (5), Sales Tech & CRM (5), Data & Analytics (3) | Fintech & Payments (3), HealthTech & Digital Health (2), Insurance & InsurTech (2) |
| Category | Customer Service Automation | Customer Service Automation |
| Security | SOC 2 Type II, HIPAA, ISO 27001, ISO 27018, ISO 27701, ISO 42001 ([intercom.com](https://www.intercom.com/security), checked 2026-10-06) | — |
| Data residency | US, EU, AU ([intercom.com](https://www.intercom.com/security), checked 2026-10-06) | US, CA, EU, AU ([observe.ai](https://www.observe.ai/platform/trust-security-responsible-ai), checked 2026-10-07) |
| Data processing terms | A data processing agreement is available. ([intercom.com](https://www.intercom.com/legal/privacy), checked 2026-10-06) | — |
| Free trial | Free trial or free plan available. ([intercom.com](https://www.intercom.com/pricing), checked 2026-10-06) | — |
| Integrations | Salesforce, HubSpot, Jira, Linear, Asana, Shopify, Stripe ([intercom.com](https://www.intercom.com/integrations), checked 2026-10-06) | Salesforce, ServiceNow, Shopify, Slack from Salesforce, Snowflake, Tableau from Salesforce, Talkdesk, Genesys, Five9, Zendesk, Zoom, Amazon Connect ([observe.ai](https://www.observe.ai/platform/integrations), checked 2026-10-07) |

## Companies named on both

Confirmed or observed on each side. The first public proof is not an adoption date.

| Company | First public proof, Intercom |
|---|---|
| [Doordash](https://www.usedby.ai/companies/doordash.md) | On or before April 2026 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Intercom: [Miss Group](https://www.usedby.ai/case-studies/miss-group-intercom.md): **20 brands**: “streamline the customer experience across our 20 brands” (captured by usedby 2026-10-08)
- Intercom: [AgriWebb](https://www.usedby.ai/case-studies/agriwebb-intercom.md): **80%**: “reduced their cost per support interaction by 80% – from $51 to $10 – in just two years” (captured by usedby 2026-10-08)
- Observe Ai: [Personify Health](https://www.usedby.ai/case-studies/personify-health-observe-ai.md): **100%**: “With 100% QA coverage—up from just 2%” (captured by usedby 2026-10-05)
- Observe Ai: [Boundless Learning](https://www.usedby.ai/case-studies/boundless-learning-observe-ai.md): **90+**: “Elevated focus of 90+ advisors toward high-value, learner-centered conversations” (captured by usedby 2026-10-05)

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Source: https://www.usedby.ai/compare/intercom-vs-observe-ai · How we check: https://www.usedby.ai/methodology