# Intercom vs Rasa: who uses which

On usedby, 114 companies use Intercom and 17 use Rasa. 1 company uses both, including Autodesk. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-14: 131 of 131 public lines checked.

## Side by side

|  | [Intercom](https://www.usedby.ai/tools/intercom.md) | [Rasa](https://www.usedby.ai/tools/rasa.md) |
|---|---|---|
| Public customers | 114 | 17 |
| Confirmed | 36 | 14 |
| Observed | 76 | 3 |
| Signals (job posts) | 2 | 0 |
| Top industries of customers (every proof level) | Artificial Intelligence (9), DevTools & Infrastructure (9), Fintech & Payments (9) | Insurance & InsurTech (4), Telecommunications (3), DevTools & Infrastructure (2) |
| Category | Help desks | AI agents for customer service |
| Security | SOC 2 Type II, HIPAA, ISO 27001, ISO 27018, ISO 27701, ISO 42001 ([intercom.com](https://www.intercom.com/security), checked 2026-10-06) | — |
| Data residency | US, EU, AU ([intercom.com](https://www.intercom.com/security), checked 2026-10-06) | — |
| Data processing terms | A data processing agreement is available. ([intercom.com](https://www.intercom.com/legal/privacy), checked 2026-10-06) | A data processing agreement is available. ([rasa.com](https://rasa.com/dpa), checked 2026-10-08) |
| Free trial | Free trial or free plan available. ([intercom.com](https://www.intercom.com/pricing), checked 2026-10-06) | Free trial or free plan available. ([rasa.com](https://rasa.com/pricing), checked 2026-10-08) |
| Integrations | Salesforce, HubSpot, Jira, Linear, Asana, Shopify, Stripe ([intercom.com](https://www.intercom.com/integrations), checked 2026-10-06) | — |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Intercom | Proof, Rasa | First public proof, Intercom | First public proof, Rasa |
|---|---|---|---|---|
| [Autodesk](https://www.usedby.ai/companies/autodesk.md) | Observed | Confirmed | On or before April 2026 | On or before July 2025 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Intercom: [Miss Group](https://www.usedby.ai/case-studies/miss-group-intercom.md): **20 brands**: “streamline the customer experience across our 20 brands” (captured by usedby 2026-10-08)
- Intercom: [AgriWebb](https://www.usedby.ai/case-studies/agriwebb-intercom.md): **80%**: “reduced their cost per support interaction by 80% – from $51 to $10 – in just two years” (captured by usedby 2026-10-08)
- Rasa: [Lemonade](https://www.usedby.ai/case-studies/lemonade-rasa.md): **half a million homes**: “Ultimately, this has led to faster development, smoother deployments, and more efficient processes—factors that have helped Lemonade insure around half a million homes as of April, 2019.” (captured by usedby 2026-10-08)
- Rasa: [PicPay](https://www.usedby.ai/case-studies/picpay-rasa.md): **100,000 users per day**: “averaging 100,000 users per day during the first week” (captured by usedby 2026-10-08)

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Source: https://www.usedby.ai/compare/intercom-vs-rasa · How we check: https://www.usedby.ai/methodology