# Intercom vs Yellow.ai: who uses which

On usedby, 114 companies use Intercom and 27 use Yellow.ai. 1 company uses both, including Amazon. Counts include every proof level, job-post signals included; each company keeps its proof level on each side. Latest check 2026-10-14: 141 of 141 public lines checked.

## Side by side

|  | [Intercom](https://www.usedby.ai/tools/intercom.md) | [Yellow.ai](https://www.usedby.ai/tools/yellow-ai.md) |
|---|---|---|
| Public customers | 114 | 27 |
| Confirmed | 36 | 6 |
| Observed | 76 | 21 |
| Signals (job posts) | 2 | 0 |
| Top industries of customers (every proof level) | Artificial Intelligence (9), DevTools & Infrastructure (9), Fintech & Payments (9) | E-commerce & D2C (3), Retail (3), Energy, Utilities & Cleantech (2) |
| Category | Help desks | AI agents for customer service |
| Security | SOC 2 Type II, HIPAA, ISO 27001, ISO 27018, ISO 27701, ISO 42001 ([intercom.com](https://www.intercom.com/security), checked 2026-10-06) | — |
| Data residency | US, EU, AU ([intercom.com](https://www.intercom.com/security), checked 2026-10-06) | US, EU, Singapore, India, Indonesia, UAE ([yellow.ai](https://yellow.ai/platform/enterprise-grade-security/), checked 2026-10-08) |
| Data processing terms | A data processing agreement is available. ([intercom.com](https://www.intercom.com/legal/privacy), checked 2026-10-06) | A data processing agreement is available. ([yellow.ai](https://yellow.ai/dpa/), checked 2026-10-08) |
| Free trial | Free trial or free plan available. ([intercom.com](https://www.intercom.com/pricing), checked 2026-10-06) | Free trial or free plan available. ([yellow.ai](https://yellow.ai/pricing/), checked 2026-10-08) |
| Integrations | Salesforce, HubSpot, Jira, Linear, Asana, Shopify, Stripe ([intercom.com](https://www.intercom.com/integrations), checked 2026-10-06) | Zendesk, Genesys, Freshdesk, Freshchat, Freshservice ([yellow.ai](https://yellow.ai/freshworks-integration/), checked 2026-10-08) |

## Companies that use both

Every proof level counts; the proof level of each side is shown, strongest proofs first. The first public proof is not an adoption date.

| Company | Proof, Intercom | Proof, Yellow.ai | First public proof, Intercom |
|---|---|---|---|
| [Amazon](https://www.usedby.ai/companies/amazon.md) | Observed | Observed | On or before November 2024 |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Intercom: [Miss Group](https://www.usedby.ai/case-studies/miss-group-intercom.md): **20 brands**: “streamline the customer experience across our 20 brands” (captured by usedby 2026-10-08)
- Intercom: [AgriWebb](https://www.usedby.ai/case-studies/agriwebb-intercom.md): **80%**: “reduced their cost per support interaction by 80% – from $51 to $10 – in just two years” (captured by usedby 2026-10-08)
- Yellow.ai: [Sony India](https://www.usedby.ai/case-studies/sony-india-yellow-ai.md): **21,000**: “Isha has successfully handled over 21,000 customer and dealer calls with seamless integration” (published 2023-04-05)
- Yellow.ai: [Lulu Hypermarket](https://www.usedby.ai/case-studies/lulu-hypermarket-yellow-ai.md): **3M+**: “3M+ users engaged within weeks of launch.” (published 2026-04-20)

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Source: https://www.usedby.ai/compare/intercom-vs-yellow-ai · How we check: https://www.usedby.ai/methodology