# Kore.ai vs Uniphore: who uses which

On usedby, 36 companies use Kore.ai and 22 use Uniphore. 1 company uses both, including AT&T. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-08: 33 of 58 public lines checked.

## Side by side

|  | [Kore.ai](https://www.usedby.ai/tools/kore-ai.md) | [Uniphore](https://www.usedby.ai/tools/uniphore.md) |
|---|---|---|
| Public customers | 36 | 22 |
| Confirmed | 3 | 9 |
| Observed | 33 | 13 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | Banking & Mortgages (5), Energy, Utilities & Cleantech (3), Insurance & InsurTech (3) | IT Services & System Integration (3), DevTools & Infrastructure (2), Media & Publishing (2) |
| Category | Enterprise AI Platforms | Enterprise AI Platforms |
| Security | SOC 2 Type II, PCI DSS, ISO 27001 ([trust.kore.ai](https://trust.kore.ai/), checked 2026-10-04) | — |
| Your data | Not used to train models by default. ([kore.ai](https://www.kore.ai/privacy-policy), checked 2026-10-04) | — |
| Integrations | Google Ads, Gmail, ServiceNow, X (Twitter), Freshdesk, Hubspot, Salesforce, Outlook, Zendesk, SurveyMonkey, Acuity, Asana ([marketplace.kore.ai](https://marketplace.kore.ai/), checked 2026-10-04) | — |
| Data processing terms | — | A data processing agreement is available. ([uniphore.com](https://www.uniphore.com/legal/dpa/), checked 2026-10-08) |

## Companies named on both

Confirmed or observed on each side.

| Company |
|---|
| [AT&T](https://www.usedby.ai/companies/att.md) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Kore.ai: [Autodoc](https://www.usedby.ai/case-studies/autodoc-kore-ai.md): **30%**: “30% reduction in human agent workload” (captured by usedby 2026-10-02)
- Kore.ai: [AMD](https://www.usedby.ai/case-studies/amd-kore-ai.md): **80%**: “80% HR resolution time reduction” (captured by usedby 2026-10-02)
- Uniphore: [Velera](https://www.usedby.ai/case-studies/velera-uniphore.md): **85%**: “85% Reduction in training time” (published 2026-04-15)
- Uniphore: [Allstate](https://www.usedby.ai/case-studies/allstate-uniphore.md): **$5M**: “HOW A DIGITAL-FIRST ROADSIDE EXPERIENCE SAVED ALLSTATE $5M AND REDUCED AGENT LOAD BY 48%” (published 2026-04-15)

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Source: https://www.usedby.ai/compare/kore-ai-vs-uniphore · How we check: https://www.usedby.ai/methodology