# Kustomer vs Maven: who uses which

On usedby, 32 companies use Kustomer and 23 use Maven. No company is listed with both yet. Counts include every proof level, job-post signals included. Companies named on both have a confirmed or observed line on each side. Latest check 2026-10-05: 55 of 55 public lines checked.

## Side by side

|  | [Kustomer](https://www.usedby.ai/tools/kustomer.md) | [Maven](https://www.usedby.ai/tools/maven.md) |
|---|---|---|
| Public customers | 32 | 23 |
| Confirmed | 27 | 14 |
| Observed | 5 | 9 |
| Signals (job posts) | 0 | 0 |
| Top industries of customers | E-commerce & D2C (9), Fashion & Apparel (6), Travel & Hospitality (2) | Marketplace (2), DevTools & Infrastructure (1), Fintech & Payments (1) |
| Category | Customer Service Automation | Customer Service Automation |
| Data processing terms | A data processing agreement is available. ([kustomer.com](https://www.kustomer.com/privacy/), checked 2026-10-07) | A data processing agreement is available. ([mavenagi.com](https://www.mavenagi.com/legal-privacy), checked 2026-10-07) |
| Integrations | 8x8, Acuity Scheduling, Ada, AfterShip, Aircall, Amazon Connect, Amazon Redshift, AskNicely, Assembled, Attentive, Babelforce, BigCommerce ([kustomer.com](https://www.kustomer.com/integrations/), checked 2026-10-07) | Zendesk, Confluence, Notion, Google Drive ([mavenagi.com](https://www.mavenagi.com/apps/zendesk), checked 2026-10-07) |
| Your data | — | Not used to train models by default. ([mavenagi.com](https://www.mavenagi.com/features/trust-compliance), checked 2026-10-07) |

## Published results

Reviewed stories only; usedby did not measure the figures.

- Kustomer: [MeUndies](https://www.usedby.ai/case-studies/meundies-kustomer.md): **66%**: “chat grew from 36% to 66% of all inbound volume in under 9 months” (captured by usedby 2026-10-03)
- Kustomer: [Coterie Baby](https://www.usedby.ai/case-studies/coterie-baby-kustomer.md): story without a checked figure. (captured by usedby 2026-10-03)
- Maven: [Mastermind](https://www.usedby.ai/case-studies/mastermind-maven.md): **75%**: “75% reduction in response time with 60% more contacts” (published 2025-07-28)
- Maven: [Clio](https://www.usedby.ai/case-studies/clio-maven.md): **4x**: “4x faster live support for technical questions due to lower ticket volume” (published 2026-02-24)

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Source: https://www.usedby.ai/compare/kustomer-vs-maven · How we check: https://www.usedby.ai/methodology